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Who We Are
Off The Record Twickenham (OTR) is a registered charity providing the only free and confidential drop-in counselling, information, and sexual health service for young people aged 11-24 living, working or studying in the Borough of Richmond. We help more than 1,500 young people every year.
Our Vision
Our vision is for every young person to have a welcoming space where they feel valued, supported, and listened to.
Our Mission
Our commitment is to provide free, confidential, and accessible information and counselling, to support young people's emotional and mental well-being when they are in need.
Our Values
- Young people-centred: We value the contribution of young people in all aspects of service development and delivery.
- Person-centred: We provide a personal, responsive, and inclusive service.
- Safe and effective: We work in safe, effective and professional ways.
- Friendly and informal: We value honesty, flexibility, integrity, and well-being.
What We Offer
- Crisis counselling
- Weekly counselling sessions
- Walk-in information and a weekly sexual health clinic
- Counselling in locations across the Richmond Borough
- Support to parents and carers
Why We Are Needed
Statistics show that Richmond borough has high rates of self-harm and risky behaviour among young people. Our services are in high demand, and the need for our support is increasing.
Our Team
Our dedicated and experienced team of counsellors, managers, and volunteers are passionate about supporting young people. We believe in creating a welcoming and inclusive space where young people can feel safe and supported.
Staff and Service
The reviews provide mixed feedback about the staff and service at Off The Record. On the one hand, some reviewers experienced rude and unprofessional staff, particularly towards individuals whose first language is not English. On the other hand, others found the staff to be "really nice, understanding, and incredibly helpful".
Counselling and Support
The counselling and advice services provided by Off The Record received positive feedback, with one reviewer praising the confidential nature of the support and the pressure valve it provides for young people in need. Another reviewer mentioned that their son felt supported, indicating that the service can be effective in providing help to those who need it.
Waiting List and Funding
One reviewer noted that the waiting list for counselling is too long, attributing this to underfunding of mental health services.

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