Experience the Smile You Deserve with Southwoods Dental Practice
At Eyes Optometry, we take pride in being a proudly independent, female-led, and distinctive practice that specialises in bespoke style and clinical excellence. Founded in 1997 by our founder, Shamim Arbab, our mission has always been to provide superior eyecare for patients who are seeking a clinical experience that is informed, intimate, and sophisticated. Over the years, we have built our reputation on the consistency of our clinical care and word of mouth recommendations.
Our Expertise
Our team of highly qualified Optometrists, led by Shamim Arbab and Patricia McMaster, possess extensive clinical experience and are dedicated to providing the highest standard of eyecare possible to all of our patients. Our eye examinations reflect the high quality of our resources, the extensive cutting-edge technology used by our Optometrists, and the extended time required for the comprehensive procedures involved. We prioritise the unique needs of our patients first in order to provide a bespoke, detailed, and effective eyecare experience.
Our Services
At Eyes Optometry, we offer a wide range of services designed to cater to the unique needs of our patients. Our services include:
- Full Eye Examination: Our comprehensive eye examinations are designed to assess your overall eye health and vision, providing a detailed assessment of your eye shape, refraction, and prescription.
- Contact Lens Consultation and Aftercare: Our experienced Optometrists will work closely with you to assess your suitability for contact lenses and provide a tailored approach to ensure your optimal eye health.
- Frame Consultation and Collection: Our extensive collection of frames is sourced globally, offering the most varied and valued selection possible. Our Optometrists will work with you to find the perfect frame to suit your face shape, personal style, and prescription.
- Frame Adjustment and Repair: We offer a range of services including frame adjustment, repair, and TLC (Tender Loving Care) for your existing glasses.
Our Partners
We are proud to partner with some of the world's most renowned eyewear brands, including Ahlem, Caroline Abram, Chrome Hearts, Claire Goldsmith, Joel Lesca, Gold & Wood, Gotti Switzerland, Blake Kuwahara, Thierry Lasry, La Loop, LGR, L.A. Eyeworks, Lunor, Oliver Goldsmith, Paul Smith, Philippe Starck, Vinylize, and You Mawo.
Our Commitment
At Eyes Optometry, we are committed to delivering exceptional eyecare and service to our patients. We understand the importance of a bespoke approach and take the time to understand each patient's unique needs and preferences. Our goal is to build long-term relationships with our patients, fostering a sense of trust and loyalty.
Experiences with the Optician
Poor Experience with Staff
Some customers had poor experiences with the staff, citing rudeness and patronizing behavior from the owner. Another customer felt dismissed and judged by the lady who answered the door, who seemed more interested in dusting shelves than assisting with their enquiry.
Premium Service and Products
On the other hand, several customers praised the optician for its premium service and products. They described it as Edinburgh's premium optician, offering excellent service and high-end brands. The team was commended for their expertise and attentiveness, ensuring the best for their customers.
Impressive Technology and After-Sales Care
The optician's use of advanced technology to test eyes and ensure a tailored fit for glasses was impressive to some customers. Additionally, the team's response to faulty lenses was exemplary, with one customer receiving a free replacement and additional compensation.
Long-Term Relationship and Wide Range of Products
One customer has been visiting the optician for over 20 years, praising the first-rate service, latest diagnostic technology, and excellent selection of stylish frames and lenses. Another customer appreciated the optician's ability to find a suitable contact lens solution after years of struggling.
