Treat everyone as if they were a member of your family
At Downes Opticians, we pride ourselves on providing exceptional service, expert care, and exclusive eyewear to individuals in Edinburgh and East Lothian. As an independent optician, we are committed to building strong relationships with our clients, taking the time to understand their unique needs and preferences.
Our Vision
Our vision is to provide personalized eyecare and eyewear that is entirely focused on you. We believe that every individual deserves tailored attention, and we strive to create a welcoming environment where our clients feel valued and supported. Our team of advanced qualified optometrists and professional support staff are dedicated to delivering exceptional care, using the latest technology and techniques to ensure the best possible outcomes.
Our Services
We offer a comprehensive range of services, including eye examinations, eyewear styling consultations, and specialized clinics for children's eyecare, myopia management, visual stress, sports vision, and independent prescribing. Our team is dedicated to staying up-to-date with the latest advancements in optometry, ensuring that our clients receive the best possible care.
Our Values
At Downes Opticians, we are committed to strong ethical values, sustainability, and outstanding customer care. We believe in working sustainably, offering recycled frame ranges and frames made from sustainable materials. We also recycle contact lenses, doing our part to reduce waste and minimize our environmental impact.
Meet Our Team
Our team is comprised of experienced and qualified optometrists, dispensing opticians, and support staff who share our vision and values. Our team members are passionate about delivering exceptional care and tailored solutions to meet the unique needs of each client.
What Our Clients Say
We are proud of the exceptional service we provide, and our clients' testimonials speak for themselves. From comprehensive eye examinations to bespoke eyewear solutions, our clients appreciate the personalized care and attention to detail that we deliver.
Positive Experiences
The majority of reviewers had an excellent experience at Downes Opticians, praising the friendly and professional staff, particularly Cristina, Clare, and Donna. Many reviewers appreciated the thorough eye exams, helpful frame selection, and patient care. Some reviewers were impressed with the optician's ability to correct previous mistakes and provide excellent customer service.
Staff Praise
Several reviewers singled out specific staff members for their exceptional service, including Cristina, Clare, and Donna. These staff members were described as knowledgeable, patient, and friendly, making customers feel at ease and cared for.
Frame Selection and Quality
Many reviewers were impressed with the wide selection of frames available, including stylish and suitable options for children. The quality of the glasses was also praised, with some reviewers noting that they were able to find perfect frames that helped them see clearly.
Patient Care
Reviewers appreciated the staff's patience and kindness, particularly with children and elderly clients. The staff took the time to explain and answer questions, making customers feel comfortable and confident in their care.
