Expert Advice, Exceptional Service, Unbeatable Deals
At the JCB Group, we pride ourselves on being one of the leading car and van dealerships in the South East of England. With over 25 years of experience, we have built a reputation for providing exceptional service, quality vehicles, and unbeatable offers. Our unique combination of professional service and family-friendly care sets us apart from the rest, making us the go-to destination for motor enthusiasts, first-time buyers, and seasoned car owners alike.
Our Story
Our journey began with a simple yet bold vision - to provide the best car and van buying experience in the region. Today, we are proud to be a family-run business with a team of experienced and passionate individuals who share our drive, determination, and passion for excellence. We believe in building long-term relationships with our customers, and our commitment to providing exceptional service has earned us a loyal customer base.
Our Mission
Our mission is to provide a stress-free car and van buying experience, backed by a team of manufacturer-trained experts who are dedicated to finding the right vehicle for you, not just the right vehicle for our pockets. We understand that buying a car or van is a significant investment, and we're committed to making the process as seamless and enjoyable as possible. Whether you're looking for a new or used car, van, or commercial vehicle, we'll work with you to find the perfect match for your needs and budget.
Our Services
At the JCB Group, we offer a comprehensive range of services designed to make owning a car or van as easy and enjoyable as possible. From new and used car sales to aftersales support, parts, and accessories, we've got you covered. Our services include:
- New and used car and van sales
- Aftersales support and servicing
- Part exchanges and valuations
- MOT and repair services
- Electric and hybrid vehicle specialists
- Insurance and financial support
- Delivery and collection services
- Loyalty scheme and rewards program
Why Buy From Us
So, what sets us apart from the rest? Here are just a few reasons why you should choose the JCB Group:
- Unbeatable offers and promotions
- Extensive range of new and used vehicles
- Manufacturer-trained experts
- Flexible finance options
- Stress-free buying experience
- Family-friendly care and support
- Loyalty scheme and rewards program
Mixed Reviews for JCB Group
Positive Experiences
- Several reviewers praised the excellent customer service they received from specific sales representatives, including Kevin Mills, Mark Barnes, Bill, Melissa Hassan, and Jon Hawkes.
- These representatives were commended for their friendly, helpful, and professional demeanor, making the car-buying process smooth and stress-free.
- Some reviewers also appreciated the go-the-extra-mile attitude of certain staff members, who went out of their way to resolve issues or provide exceptional service.
Negative Experiences
- Multiple reviewers expressed disappointment and frustration with their experiences at JCB Group, citing poor customer service, unresponsiveness, and a lack of concern for customers' issues.
- Some reviewers reported being misled or deceived about the condition of their vehicles, with some even experiencing mechanical issues shortly after purchase.
- Others felt that the company was unhelpful in resolving their concerns, with some even being ignored or dismissed.
