Delivering Precision, Reliability, and Excellence
Our Commitment to Quality Care
Nestled beside the tranquil South Norwood Lake, Lakeside Nursing Home offers exceptional short and long-term care for the elderly suffering from dementia and mental illness. Founded in 1984, our family-run facility has been a beacon of compassion and expertise in dementia care.
Our Philosophy
At Lakeside, we believe in treating each resident as an individual, recognizing their unique needs and aspirations. We prioritize creating a supportive and nurturing environment that promotes independence, dignity, and a sense of belonging. Our compassionate and dedicated team understands the physical and emotional challenges associated with dementia and mental illness, and we tailor our care accordingly.
Exceptional Care Services
Our comprehensive care services include:
24-Hour Dedicated Dementia Care
- Specialized care plans designed to manage symptoms and slow cognitive decline.
- Medication management and supervision.
- Frequent cognitive assessments and interventions.
- Engaging activities tailored to residents' abilities and interests.
Experiential Care
- Individualized plans to foster social interaction, creativity, and physical well-being.
- Regular outings and events to enhance their quality of life.
- Comfortable common areas and beautifully landscaped gardens for relaxation and enjoyment.
Compassion and Expertise
- Highly skilled nurses and caretakers provide personalized attention and emotional support.
- Specialized therapy programs to improve cognitive function and communication skills.
- Continuous training programs to ensure our staff stay updated on advancements in dementia care.
Our Team and Management
Lakeside is led by Jason Chellun, an experienced healthcare entrepreneur with a deep understanding of dementia care. Under his guidance, our dedicated team continuously strives to provide exceptional care and exceptional experiences for our residents.
A Supportive and Welcoming Environment
From the warm welcome you receive to the comforting aroma of freshly cooked meals, Lakeside fosters a sense of home and belonging. We encourage residents to express themselves, pursue their passions, and live fulfilling lives in a supportive and secure environment.
Overall Experience
The reviews for Lakeside care home are mixed, with some residents and family members expressing positive experiences, while others have had negative interactions. The common thread among the reviews is the importance of effective communication and staff responsiveness.
Communication and Staff Responsiveness
The majority of the reviews highlight the importance of good communication and staff responsiveness. Lyn Rajah, a musician and family member of a resident, noted that the home's kind and inviting atmosphere was marred by administrative errors, which required chasing to rectify. She also felt that the home did not respond promptly to her concerns and was defensive when issues arose. Jana Mihu, on the other hand, described the management as incompetent and recommended an in-depth state inspection. Andrew Steven, whose mother and now his aunt and father are residents, praised the home's care, compassion, and high standard of care, but noted that the staff responded well only when he was present.
Facilities and Care
The reviews also touch on the home's facilities and care. Martin Cooke, who has visited the home for jumble sales, described theconverted house as "rather dark inside, " but noted that the staff were committed to the care of their clients. Lyn Rajah praised the home's lovely inviting home with activities, but mentioned that her mother was sometimes wearing clothes that were not hers.
Recommendations
Lyn Rajah recommended that the home listen more to clients' relatives before getting defensive and respond more promptly to emails and phone calls. Jana Mihu did not make any recommendations. Andrew Steven praised the home's flexibility with visiting hours and compassionate staff.
