Exceptional Eye Care for a Brighter Tomorrow
At Chalmers Opticians, we are dedicated to providing exceptional eye care services to our valued patients in Cardiff. With over 60 years of experience, our family-run practice has built a reputation for delivering personalized and professional optical care. Our team of experts, led by Ian Chalmers, is committed to providing unparalleled service, ensuring that every patient receives the highest level of attention and care.
Our Services
We offer a comprehensive range of services, including eye examinations, contact lens fittings, spectacle lens dispensing, sports vision, and laser vision correction. Our state-of-the-art equipment, including OCT, Optomap, and DNEYE scanners, enables us to provide precise and accurate diagnoses. Our on-site optical laboratory ensures that our patients receive their glasses and contact lenses promptly, ensuring that their vision needs are met efficiently.
Children and Teenagers
At Chalmers Opticians, we believe that eye care is essential for children and teenagers. We offer specialized services, including myopia management and visual dyslexia assessments, to ensure that our young patients receive the best possible care. Our experienced opticians work closely with parents and guardians to provide personalized advice and guidance on maintaining good eye health.
What Sets Us Apart
We pride ourselves on our commitment to excellence and personalized care. Our experienced opticians take the time to understand each patient's unique needs, providing tailored advice and guidance. Our investment in leading-edge technology and equipment ensures that our patients receive the most advanced eye care available. Our on-site laboratory and fast turnaround times mean that our patients can quickly receive their glasses and contact lenses.
Our Mission
At Chalmers Opticians, we are dedicated to providing exceptional eye care services that exceed our patients' expectations. We strive to create a warm and welcoming environment, where our patients feel valued and cared for. Our commitment to excellence, personalized care, and advanced technology ensures that our patients receive the best possible eye care experience.
Our History
Chalmers Opticians has been serving the Cardiff community for over 60 years. Founded as a family business, we have grown into one of the leading optical practices in South Wales. Our commitment to innovation, personalized care, and community service has earned us a reputation as a trusted and respected optical practice.
Customer Service Experiences
The reviews highlight a mixed bag of customer service experiences at Chalmers opticians. On the positive side, many reviewers praised the friendly and helpful staff, with some even stating that they travel from afar to continue using their services. Some reviewers appreciated the quick turnaround time for repairs and the willingness to help withissues outside of the original scope of their services.
Problems with Orders and Refunds
However, several reviewers had negative experiences with orders and refunds. One reviewer was advised to order frames online and bring them in for lenses, but when the frames were damaged during the process, they were told it was their own risk and not the optician's responsibility. Another reviewer was not refunded for a change in lenses, despite being told that the new lenses were the same price as the original ones.
Reception Staff and Communication Issues
Some reviewers had issues with the reception staff, finding them to be rude and unhelpful. One reviewer also mentioned that the communication from the staff was poor, leading to misunderstandings and mistakes.
Eye Examination and Professionalism
Most reviewers were satisfied with the thoroughness of the eye examinations and the professionalism of the opticians themselves. However, one reviewer felt that the practice had changed for the worse, with newly qualified staff not providing the same level of customer service as the owners previously did.
