At Creature Company, we are a family-owned independent pet shop and dog grooming salon located in the heart of Wimbledon's Broadway. With over 50 years of combined experience in pet care, our team of five is dedicated to providing exceptional service and expert advice to our customers. We pride ourselves on offering a wide range of products for dogs, cats, fish, and small animals, including rabbits, guinea pigs, hamsters, and rats, as well as both domestic and wild birds.
Our Mission
Our mission is to provide a welcoming and caring environment for pets and their owners. We strive to build strong relationships with our customers, offering personalized advice and tailored services to meet the unique needs of each pet. Our goal is to become the go-to destination for pet owners in Wimbledon and surrounding areas, providing a one-stop-shop for all pet-related needs.
Services
We offer a range of services at Creature Company, including dog grooming, pet food and supplies, and expert advice. Our dog grooming salon is staffed by two qualified grooming specialists who provide an attentive and caring experience for your pet. We use eco-friendly, cruelty-free products that are great for your dog and the environment. Our full grooming service includes a relaxing bath, nail trim, sanitary trim, tear stain remove treatment, ear cleaning, custom coat cut, and styling, topped off with a luxury cologne spritz, paw treatment, and fresh breath treatment. We also offer a wash and tidy service, puppy grooming, and additional services such as ultrasonic teeth cleaning and nail clipping.
Our Products
We stock a wide range of products for dogs, cats, fish, and small animals, including high-quality food, toys, accessories, and treats. We believe in using natural and eco-friendly products that are great for your pet and the environment. Our knowledgeable staff is always happy to advise on the best products for your pet's specific needs.
Customer Reviews
Don't just take our word for it! Our customers rave about our services and products. Check out our customer reviews to see what our customers have to say about us.
Overall Experience
The Creature Company has received overwhelmingly positive reviews, with most customers expressing their satisfaction with the services and products offered.
Grooming Services
The grooming services provided by the Creature Company have been praised by many customers, who have reported positive experiences with the groomers, including Adriana and Lilac. Customers have appreciated the gentle handling of their pets, the attention to detail, and the great results achieved.
Staff and Knowledge
The staff at the Creature Company have been commended for their knowledge and expertise in pet care, with many customers praising the manager, Anna, for her helpfulness and knowledge of pet nutrition and wellness.
Products and Services
The store offers a wide range of products, including healthy dog treats, food, and accessories, which customers have appreciated. The pet sitting service offered by the Creature Company has also been mentioned as a valuable asset.
Negative Experiences
Some customers have reported negative experiences, including a customer who was disappointed with the grooming service, citing a lack of attention to detail and a rushed job. Another customer reported poor communication and a lack of knowledge from the manager regarding products.
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