Experience the Art of Luxury with Lumbers
At Lumbers, we pride ourselves on being a premier destination for luxury watches, fine jewelry, and exceptional lifestyle accessories. Our story began with a passion for craftsmanship, quality, and customer service, and has evolved into a renowned brand that embodies excellence and elegance.
Our History
With a rich heritage that spans decades, Lumbers has been a cornerstone of luxury retail, providing our discerning clients with an unparalleled shopping experience. From humble beginnings to our current status as a leading luxury retailer, our commitment to excellence has remained unwavering. Our team of experts is dedicated to delivering exceptional service, expert advice, and an unparalleled range of products that cater to the most discerning tastes.
Our Services
At Lumbers, we understand that our clients expect more than just a product - they expect an experience. That's why we offer a range of services designed to enhance your shopping experience and provide you with a unique and personalized approach to luxury retail. From watch servicing and repair to jewelry design and valuation, our team of experts is dedicated to providing you with exceptional service and expertise.
Our Products
Our extensive range of products is carefully curated to showcase the finest luxury brands from around the world. From iconic watch brands like Omega, Tag Heuer, and Breitling to exquisite jewelry brands like Chopard, Faberge, and Georg Jensen, our collection is a testament to our commitment to quality and excellence. Whether you're looking for a stylish timepiece, a stunning piece of jewelry, or an elegant accessory, we have something to suit every taste and style.
Our Commitment
At Lumbers, we're committed to providing our clients with an unparalleled shopping experience. We believe in building long-lasting relationships, and our team of experts is dedicated to providing exceptional service, expert advice, and unparalleled product knowledge. We're passionate about what we do, and we're dedicated to delivering an exceptional experience that exceeds your expectations.
Excellent Customer Service
The majority of customers have praised Lumbers for their exceptional customer service. Many reviewers have mentioned specific staff members who went above and beyond to help them, such as Robbie, Jenni, Scarlett, Tony, Kirstie, Angela, Julia, James, Raj, and Michelle. These staff members were described as welcoming, helpful, knowledgeable, and professional.
Positive Experiences
Several customers have shared their positive experiences at Lumbers, including finding the perfect ring, receiving excellent advice, and being treated with kindness and respect. Some reviewers have also praised the store's beautiful and high-quality products, as well as its impressive presentation and gift wrapping.
Negative Experiences
However, a few customers have expressed disappointment with their experiences at Lumbers. Some have mentioned poor customer service, including being met with a cold welcome, being ignored, and being treated rudely over the phone. A few reviewers have also mentioned issues with communication, such as not being notified when an item was ready for collection and not being given the option for gift wrapping.
Complaints about Communication
Some customers have expressed frustration with Lumbers' communication, citing experiences such as not receiving a response to an email, being given incorrect information, and not being kept informed about the status of an order.
