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We are Broadway Pet Stores, a family-run business with over 40 years of experience in providing pet food, supplies, and advice to pet owners in Muswell Hill, North London. Our store has been a fixture on the Broadway for over eight decades, dating back to the 1930s. Our commitment to providing high-quality products and exceptional customer service has earned us a loyal customer base.
Our Services
At Broadway Pet Stores, we offer a wide range of services to cater to the needs of our customers and their pets. Our services include:
- Pet Food and Supplies: We stock a vast array of pet food, treats, and supplies to suit all species of pets, from birds and small animals to cats, dogs, fish, and reptiles.
- Advice and Guidance: Our knowledgeable staff are always happy to offer advice on pet care, product recommendations, and lifestyle tips to ensure the health and happiness of your pet.
- Local Home Delivery: We offer a local home delivery service, available on Tuesday to Friday evenings, from 5 pm. Simply fill out our online form, and we will arrange delivery and payment over the phone.
- Special Offers and Promotions: Keep an eye on our website and social media pages for special offers, discounts, and promotions to help you save on your pet-related purchases.
Our Commitment
At Broadway Pet Stores, we are dedicated to providing exceptional customer service, excellent product range, and expert advice. We believe that each pet is unique and deserves personalized care. Our team is passionate about animals and is committed to making sure that your pet receives the best possible care and attention.
History
Broadway Pet Stores has a rich history dating back to the 1930s. Our founder, Nigel Wheatley, began selling animal feed and supplies to local pet owners. Over the years, we have adapted to changing times and consumer needs, ensuring that our products and services remain relevant and up-to-date. In 2020, we celebrated our 50th anniversary, and we look forward to many more years of serving the pet-owning community in Muswell Hill.
Get in Touch
If you have any questions, concerns, or simply want to learn more about our products and services, please do not hesitate to contact us. You can reach us by phone, email, or by visiting our store.
Overview of Reviews
The reviews for this pet shop are mixed, with several customers expressing satisfaction and a few expressing disappointment and frustration.
Great Customer Service
Two customers, Miriam Rich and Leeza Sullivan, praised the shop's customer service, citing knowledgeable staff who were happy to help and even went the extra mile to ensure their pets received the right care. Miriam appreciated the shop's delivery service, while Leeza was impressed with the shop's helpfulness and provision of detailed instructions on tank treatments.
Poor Customer Service
On the other hand, Jasmin Jasmina, Richrd Askew, and Antonio D'Acunzo all had negative experiences at the shop. Jasmin felt disrespected by the staff when discussing her dog's allergies, while Richrd and his daughter were treated rudely by the shop assistant when trying to purchase goldfish. Antonio was frustrated with the shop's outdated website and poor customer service.
Difficulty Navigating the Store
Nicxy Tee felt disappointed with her visit, citing a cluttered and dirty store that was difficult to navigate. While she appreciated the shop's YouTube ad, she did not enjoy her experience in the store.
Range of Products
Matt Mountifield, who visited the shop with his two cockatiels, appreciated the shop's range of products, but felt that there could be more items suitable for birds.
Area for Improvement
The shop's accessibility and cleanliness were issues for several customers, including Richrd Askew, who struggled to get his wheelchair into the shop, and Nicxy Tee, who found the store dirty and cluttered.
