Business Details
24 Years
experience
Emergency
services
Your Trusted IT Partner in London
Established in 2002, Online Support has built a reputation as a trusted provider of IT solutions in London. Our ISO-certified team combines over two decades of experience with Microsoft partnership status to deliver tailored IT support, cloud migration, and cybersecurity services. We prioritise long-term client relationships through proactive monitoring, dedicated account management, and rapid response times for emergency onsite visits.With a team of Microsoft-certified engineers and a focus on strategic technology roadmaps, we serve businesses across Central and West London, offering flexible service level agreements and 24/7 technical monitoring. Our commitment to excellence has earned multiple industry awards and consistent client referrals, reflecting our ability to align technology solutions with evolving business needs.
Services
IT Support
Cloud Services
Cyber Security
Telecoms Solutions
Virtual IT Director
Cloud Migration
Network Monitoring
Microsoft 365 Security
Endpoint Protection
Disaster Recovery
Details
- Year established: 2002
Highlights and features
- 20+ years' experience providing IT support to London businesses
- ISO 27001-certified cybersecurity monitoring and compliance
- Microsoft-certified engineers with strategic technology expertise
- Same-day emergency onsite IT support available
- Dedicated account managers for personalised service
Associations and certifications
- ISO 27001
- ISO 9001
- Microsoft Solutions Partner
What people say
Knowledgeable, quick to respond
Professional and courteous
Proactive and suggest improvements
Prompt and efficient response
Essential for IT issues
Services
IT Support
We provide comprehensive IT support for London businesses, including network management, system maintenance, and emergency onsite visits. Our Microsoft-certified engineers resolve technical issues promptly while implementing preventive measures to minimise future disruptions. With 20+ years' experience, we combine rapid response times with strategic technology planning to ensure business continuity.
Cloud Services
Our cloud migration and management services help businesses transition to secure, scalable cloud environments. We specialise in Microsoft Azure and Microsoft 365 optimisation, offering private server hosting and cloud-to-cloud migrations. With enterprise-grade security and pay-as-you-go models, we ensure cost-effective cloud solutions tailored to specific business requirements.
Cyber Security
We deliver comprehensive cybersecurity solutions including threat monitoring, vulnerability assessments, and staff training. Our services protect Microsoft 365 environments, detect leaked credentials, and implement multi-factor authentication. With ISO 27001-certified processes, we help businesses maintain compliance and defend against evolving cyber threats through proactive security measures.
Telecoms Solutions
We provide integrated telecoms services combining cloud-based phone systems with mobile device management. Our solutions include VoIP implementation, business mobile contracts, and call analytics tools. By integrating telephony with IT infrastructure, we help businesses improve communication efficiency while reducing operational costs through tailored connectivity solutions.
Virtual IT Director
Our Virtual IT Director service offers strategic technology planning without full-time executive costs. We align IT infrastructure with business goals through regular consultations, technology roadmaps, and budget forecasting. This service includes proactive system optimisation and executive-level guidance to ensure technology investments deliver measurable business value and long-term growth.
People
Tim Page
Owner
Co-founder with 20+ years' IT industry experience, Tim leads strategic direction following Charlie Wetherall's retirement. He combines technical expertise with business acumen to drive innovation and client satisfaction.
Charlie Wetherall
Co-Founder (Retired)
Co-founder who retired in 2022 after establishing the company's technical foundations. Brought Microsoft and Cisco certification expertise during his 20-year tenure, shaping the company's engineering standards and client approach.
Adam
Executive Director
Senior leader managing operational delivery across IT support and cybersecurity services. Oversees technical teams and service quality assurance, ensuring alignment with ISO certification standards and client expectations.
Roque
Executive Director
Executive team member focusing on strategic account management and business development. Maintains key client relationships while driving growth initiatives in cloud services and telecoms solutions.
Rhianna
Executive Director
Senior director responsible for financial strategy and operational efficiency. Manages service delivery metrics and ensures cost-effective solutions while maintaining the company's ISO-certified quality standards.
Questions
What IT services do you offer for London businesses?
We provide comprehensive IT support, cloud solutions, cybersecurity, telecoms services, and virtual IT director services for businesses in Central and West London.
Do you offer emergency IT support?
Yes, we provide same-day emergency onsite visits for critical IT issues with a 30-minute response time for urgent requests.
Are you certified for cybersecurity standards?
We are ISO 27001-certified and implement enterprise-grade security measures including vulnerability management, endpoint protection, and Microsoft 365 security monitoring.
Which areas do you serve?
We primarily serve Central London and West London businesses, with onsite support available across Greater London and surrounding areas.
What makes your IT support different?
We combine 20+ years' experience with ISO certification, Microsoft partnership status, and dedicated account management for tailored technology solutions.
Videos
