Expert Financial Guidance for a Brighter Future
At T & B Cousins & Sons Limited, we are proud to be a 4th generation family-run retail jewellery business based in the heart of Canterbury, Kent, England. Our family has been dedicated to providing exceptional jewellery and an unparalleled level of customer service since 1920. Our commitment to excellence is reflected in the outstanding quality of our gemstones and precious materials, sourced from all corners of the world.
Our Heritage
As a family, we take great pride in our heritage and the rich history of our business. We have carefully curated our collection to showcase exceptional examples of craftsmanship and aesthetic achievement. Our antique and older pieces are hand-selected for their beauty, rarity, and exceptional quality, ensuring each piece is a true treasure.
Our Services
At T & B Cousins & Sons Limited, we offer a range of services designed to provide our customers with an extraordinary jewellery shopping experience. From bespoke commissions to tailored jewellery guides, we are dedicated to helping our customers find the perfect piece of jewellery to treasure for generations to come.
Our services include:
- Bespoke Commissions: Our expert team will work with you to design and create a custom-made piece of jewellery that exceeds your wildest dreams.
- Jewellery Guides: Our knowledgeable staff will provide personalized guidance to help you navigate the world of jewellery, ensuring you find the perfect piece to suit your style and budget.
- Wedding & Engagement: From exquisite engagement rings to stunning wedding bands, we offer a wide range of options to make your special day truly unforgettable.
- Pearl Jewellery: Our extensive collection of pearl jewellery is renowned for its exceptional quality and beauty.
Our Commitment
At T & B Cousins & Sons Limited, we are committed to providing an exceptional level of customer service, ensuring each and every customer feels valued and cherished. We strive to create lifelong relationships, built on trust, integrity, and a shared passion for extraordinary jewellery.
Visit Us
We invite you to visit our beautiful shop in Canterbury, where our friendly and knowledgeable staff will be delighted to welcome you. We look forward to helping you discover the perfect piece of jewellery to treasure for years to come.
Overall Experience
The majority of customers have had a very positive experience with Cousins, praising their professionalism, politeness, and delightful service.
Professionalism and Expertise
Customers have been impressed with the valuers, particularly Julian, who is described as excellent and knowledgeable. The shop is commended for its exemplary workmanship, attention to detail, and beautiful pieces.
Valuation Dispute
However, one customer had a negative experience with a diamond valuation, claiming that Cousins under-weighted the diamond and provided an inadequate valuation. The customer was not satisfied with the response to their challenge, which has led to a loss of trust.
