Business Details
9 Years
experience
Your Trusted Pet Store & Grooming Parlour in London
House of Pets & Groomers has been serving the Hackney area and beyond since 2017, building on five decades of family experience in the pet industry. As a small, independent business run by animal lovers and owners, we prioritise a personal approach to pet care. Our pet store offers a curated selection of high-quality food, treats, toys, and accessories, including our own superfood and grain-free brand launched in 2025. The grooming parlour provides tailored services with pre-appointment consultations, using natural products while accommodating client preferences. We introduced private reactive dog shopping sessions to ensure a stress-free experience and maintain convenient parking and accessibility.Our commitment to quality extends to raw food options, dietary-specific products, and expert advice from our friendly team. We operate six days a week, balancing professionalism with a passion for animal welfare. Customer satisfaction is central to our operations, reflected in our refund policy and attention to individual client needs. As a family-run business, we combine generational expertise with innovative services to meet modern pet care demands.
Services
Pet Store
Dog Grooming
Raw Food Sales
Private Shopping
Pet Food Advice
Details
- Year established: 2017
Highlights and features
- We have 50 years of family experience in the pet industry.
- Our grooming includes pre-appointment consultations for tailored care.
- We launched our own superfood, grain-free pet food brand in 2025.
- Private reactive dog shopping sessions ensure stress-free visits.
- We support local and small businesses within our product range.
Services
Dog Grooming
Our dog grooming service includes tailored packages like full grooms, wash & tidy, and handstripping, with pre-appointment consultations to address specific needs. We use natural shampoos and offer medicated options, prioritising your pet's comfort and safety. Prices vary based on breed and requirements, with deposits required for bookings.
Pet Store
The pet store offers premium food, treats, toys, and accessories, including our own superfood and grain-free brand launched in 2025. We stock raw food, cater to dietary needs, and provide expert advice. Local and small businesses are supported through our product selection.
Private Shopping
Private reactive dog shopping sessions allow nervous or reactive dogs to shop in a calm environment. The store closes temporarily for these appointments, ensuring a stress-free experience. Available by prior arrangement via phone or email.
Raw Food Sales
A fully stocked freezer provides raw food and treats for dogs and cats, with options for specific dietary requirements. We can order larger quantities or special items upon request, ensuring pets receive balanced, high-quality nutrition.
Pet Food Advice
Our team offers expert guidance on pet nutrition, including transitioning to our superfood brand and addressing sensitive tummies with novel protein or plant-based options. Personalised recommendations ensure optimal health for every pet.
People
Paige
Owner
Paige, the owner, oversees daily operations and is often seen in-store with her daughter Paloma. Her passion for animal welfare drives the business's commitment to quality care and innovation.
Questions
What services does House of Pets & Groomers offer?
We provide pet grooming, a retail store with food/accessories, raw food options, private shopping sessions, and expert pet nutrition advice.
Do you cater to pets with dietary restrictions?
Yes, we stock novel protein and plant-based options and can order specific items to meet dietary needs.
Are there facilities for reactive dogs?
We offer private shopping sessions for reactive or nervous dogs by prior arrangement.
What is your refund policy?
Full refunds are available within 14 days for unopened products, excluding medications, raw food, and insects.
Do you have your own pet food brand?
Yes, our superfood and grain-free dog and cat food launched in June 2025, available in various flavours and sizes.
