Finding the perfect piece of jewellery is just a click away
We are a team of passionate jewellery enthusiasts dedicated to crafting exquisite and personalized pieces that capture the essence of each individual. Founded on the belief that jewellery is more than just adornment, we believe it can tell a story, commemorate special moments, and celebrate life's milestones.
Our Expertise
Our experienced and talented designers offer a wide range of services to cater to your unique needs and preferences:
Fine Jewellery & Gifts
We guide you in discovering the perfect luxury items or special gifts, ensuring they perfectly reflect your taste and style.
Engagement Rings
Let us help you find the ideal ring that symbolizes your love and commitment, with a variety of stunning designs and meticulous craftsmanship.
Bespoke Design
For those who desire something truly unique, we offer the opportunity to create your own personalized jewellery piece, from concept to completion.
Experience and Vision
Our team thrives on understanding your vision and translating it into tangible form. We work closely with you to understand your preferences, style, and budget to deliver exceptional results.
Quality and Craftsmanship
Every piece we create is meticulously crafted by skilled artisans using the highest quality materials and ethical practices. We take pride in attention to detail and ensure that each piece exceeds your expectations.
Client-Focused Approach
We prioritize open communication and collaboration throughout the process. We believe in building lasting relationships with our clients and ensuring a enjoyable and rewarding experience for everyone.
Beyond the Sale
Our commitment extends beyond simply selling jewellery. We offer comprehensive consultations, expert advice, and a seamless collection and delivery service. We also have a dedicated team of experts who can help you discover the perfect gift for any occasion.
Join us on a journey of exquisite craftsmanship and personalized design. Contact us today to schedule a consultation and let us help you discover the perfect piece of jewellery to celebrate your unique story.General Impression
The overall tone of the reviews is positive, with many customers expressing their satisfaction with the service and products offered by the Diamond Factory.
Positive Experiences
- Friendly and Knowledgeable Staff: Many reviewers praised the staff's friendly and knowledgeable nature, citing excellent customer service and professionalism.
- Quality Products: Several reviewers were impressed with the quality of the products, including engagement rings and wedding bands.
- Helpful Advisors: Advisors like Saskia, Radwan, Heather, and Charlotte were mentioned by name for their exceptional service and expertise.
Negative Experiences
- Disappointing Experience: One reviewer had a disappointing experience when the sales rep told them the shop was closing earlier than advertised.
- Poor Communication: Another reviewer was unhappy with the lack of communication and apology from the store after a ring adjustment issue.
- Unfriendly Manager: A third reviewer had a negative experience with a manager who didn't show enthusiasm and didn't provide a sample as promised.
Other Feedback
- Small Suggestion: One reviewer suggested that the store offer drinks to customers while they shop.
