Live and breathe bikes with us
At Heales Cycles, we're passionate about bikes and dedicated to providing exceptional service to our customers. Whether you're a seasoned cyclist or just starting out, we cater to all your cycling needs. Our team of experts is always happy to offer guidance and advice on our carefully selected range of boutique brands, including Yeti, Santa Cruz, Hope, Whyte, and Orange, as well as Brompton and kids' brands like Frog and Ridgeback.
Our Services
Our state-of-the-art workshop is equipped to service and repair any bike, from routine maintenance to bespoke builds. Our expert mechanics take pride in their attention to detail, ensuring your bike is in top condition. We also offer guided group rides, demo bikes, and a range of finance options to make your cycling dreams a reality. At Heales Cycles, we're more than just a bike shop - we're a community of cycling enthusiasts dedicated to living and breathing bikes.
Our History
Established in 1936, Heales Cycles remains independently owned and locally run to this day. We're proud to be based in Highams Park, East London, with Epping Forest on our doorstep, offering instant access to cross-country rides and informing the brands and products we carry. We're committed to supporting our local community, engaging with local schools and businesses, and partnering with our local authority, Waltham Forest, and The Corporation of London, which owns Epping Forest.
Our Promise
At Heales Cycles, we're dedicated to providing a knowledgeable, friendly, and specialist service. Our expert mechanics will fix any bike, and our team will always offer guidance and advice on our carefully selected range of products. We promise to ship all online orders the same or next working day, and in the event of any problems or damage, we'll work with you to resolve the issue promptly.
Exceptional Customer Service and Expertise
The reviewers rave about James and the Heales Cycles team, praising their exceptional customer service, expert knowledge, and willingness to go the extra mile. They highlight the shop's ability to provide top-notch service, maintenance, and repairs, often going above and beyond to ensure customer satisfaction. The team's passion and enthusiasm for cycling are evident, making customers feel valued and supported.
The reviewers mention various aspects of the shop's service, including the ability to sort out complex issues, provide expert advice, and keep customers updated on repairs. They also appreciate the shop's online services and organized bike rides for all skill levels.
Staff Knowledge and Friendliness
The staff at Heales Cycles are described as super friendly, knowledgeable, and approachable. Reviewers praise their product knowledge, always happy to offer guidance and recommendations. The team's expertise extends to working on a wide range of bikes, from road and mountain bikes to kids' bikes and second-hand refurbished bikes.
Range of Services and Products
The shop offers a vast range of services, including wheel repair, tire replacement, and element filling. Reviewers appreciate the availability of new and refurbished second-hand bikes, as well as the variety of brands and products on offer.
