Fuel your passion, ride with precision
Who We Are
At Richmond Cycles, we are a passionate community of road and gravel bike enthusiasts. Our team, comprising of experienced cyclists and knowledgeable staff, is dedicated to providing exceptional service, expert advice, and the highest quality products to our customers. We take pride in our ability to curate a selection of top-of-the-range bicycles and accessories that meet the needs of even the most discerning riders.
Our Story
Our journey began with a shared passion for cycling and a commitment to excellence. We believe that cycling should be accessible to everyone, regardless of skill level or budget. We offer a wide range of services, from bike fitting to custom builds, designed to help our customers achieve their cycling goals. Our team receives specialized training to stay ahead of the latest innovations, ensuring that our customers receive expert advice and guidance throughout their cycling journey.
Our Services
At Richmond Cycles, we offer a comprehensive range of services designed to meet the needs of our customers. Our expert team is dedicated to providing exceptional service, expert advice, and the highest quality products.
- Bike Fitting: Our team of experts will work with you to ensure a perfect fit, taking into account your riding style, body type, and personal preferences.
- Custom Builds: We offer bespoke builds tailored to your specific needs, using only the highest quality components and materials.
- Maintenance and Repairs: Our skilled mechanics are trained to servicing and repair all makes and models of bicycles, ensuring that your bike is always in top condition.
- Sales: We stock a range of top-of-the-range bicycles and accessories from leading brands, ensuring that our customers have access to the best products on the market.
Our Commitment to Sustainability
At Richmond Cycles, we are committed to sustainability and reducing our carbon footprint. We believe that cycling is not only a fun and healthy way to get around, but also an environmentally friendly one. As part of our sustainability pledge, we are working towards becoming a climate-positive workforce, thanks to our partnership with Ecologi.
Our Community
At Richmond Cycles, we believe in building a community of like-minded individuals who share our passion for cycling. We offer a range of events and workshops designed to bring our customers together, share knowledge, and promote a love of cycling. From our famous Richmond Cycles workshops to our regular newsletter, we are committed to keeping our customers informed and engaged.
Exceptional Customer Service
Most reviewers have had a consistently positive experience with Richmond Cycles, praising the helpful and knowledgeable staff, speedy responses, and excellent service. The team has been described as super helpful, friendly, and professional, with staff members like Jake, Phil, Adam, and others going above and beyond to provide expert advice and assistance.
Efficient Repair Services
Several reviewers have had their bikes repaired or serviced at Richmond Cycles, and all have reported satisfying experiences. The staff has been said to be thorough in their checks, providing detailed explanations of the work needed and keeping customers informed throughout the process.
Particular Standouts
A few reviewers have singled out specific staff members for praise. Adam, in particular, has been commended for his exceptional helpfulness, patience, and deep understanding of bikes and cycling equipment. Kelly Burks has also thanked Jake and Phil for their expert and kind assistance in repairing her bike.
One Negative Experience
However, Archie Driver had a notably negative experience, reporting poor service and a faulty product. According to their review, the staff prioritized making a sale over providing good service, and the bike they sold had to be replaced immediately.
