RBS Hotel is a luxurious hotel located in Strood, Rochester, Kent, offering comfortable and well-equipped rooms with various amenities. Guests can enjoy a range of services, including continental breakfast, free parking, free Wi-Fi, and 24-hour reception. The hotel is conveniently situated near local attractions such as Rochester Cathedral, Upnor Castle, and Chatham Dockyard, and is within walking distance of Strood Train Station, with frequent services to London.
The hotel's customer service was poor, with staff being rude and unhelpful. The manager even refused a simple request for a bottle of water, and handled a disturbance caused by noisy guests poorly, making guests feel unsafe and unsupported.
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