Business Details
Your Trusted IT Partner in Cardiff
At Redtree IT, we believe trust is earned through transparency and reliability rather than restrictive contracts. Our approach combines fixed costs with a 30-day rolling contract, ensuring clients receive unlimited support without hidden fees. With over 14 years of experience supporting businesses, our team delivers tailored IT solutions, including managed support, cybersecurity, and cloud migration, designed to keep organisations secure and efficient. Our engineers, each with decades of combined expertise, prioritise client needs through regular reviews, vendor management, and rapid issue resolution. We specialise in demystifying complex technology, offering consultancy services that align with evolving business goals.Backed by Cyber Essentials Certification, we implement robust security measures, including advanced email protection, data backup, and dark web monitoring. Our commitment to excellence extends to partnerships with leading technology providers, ensuring clients benefit from cutting-edge tools and industry best practices. Whether addressing immediate technical challenges or guiding digital transformation, Redtree IT remains dedicated to simplifying IT infrastructure while maintaining the highest standards of service delivery and client satisfaction.
Services
IT Support
Security Solutions
Cloud Backup
Office 365 Migration
Digital Transformation
Helpdesk Support
Server Management
Vendor Management
Data Backup
Cybersecurity Audits
Highlights and features
- We offer fixed-cost IT packages with 30-day rolling contracts for flexibility
- Our engineers have over 14 years of experience supporting SMEs
- We provide unlimited site visits and remote support as part of our packages
- Our Cyber Essentials Certification demonstrates commitment to security standards
- We manage third-party vendors to simplify your IT operations
Associations and certifications
- Cyber Essentials Certification
What people say
Lovely helpful guys
Timely manner
Polite and calm
Trust them completely
Honest approach
Services
IT Support
Our IT support services provide comprehensive technical assistance, including system maintenance, troubleshooting, and rapid issue resolution. Clients benefit from fixed-cost packages that include unlimited remote support and on-site visits. With a dedicated Redtree Technology Officer assigned to each business, we ensure continuous operational efficiency while minimising downtime.
Cybersecurity Solutions
We implement advanced cybersecurity measures to protect businesses from digital threats. Services include anti-virus protection, email threat filtering, dark web monitoring, and security audits. Our Cyber Essentials Certification demonstrates compliance with industry standards, while regular vulnerability assessments ensure ongoing protection against evolving cyber risks.
Cloud Migration
Our cloud migration services facilitate seamless transition to cloud-based infrastructure. Specialising in Microsoft 365 migrations, we optimise productivity tools while ensuring data integrity. The service includes system configuration, user training, and ongoing support to maximise cloud efficiency while maintaining strict security protocols throughout the migration process.
Managed IT Support
This service provides continuous IT infrastructure management through regular system monitoring and proactive maintenance. Features include patch management, server management, and vendor coordination. Clients receive scheduled reviews to assess system performance and implement improvements, ensuring technology aligns with business growth objectives.
Data Backup
We offer comprehensive data protection through automated cloud backups and local storage solutions. Our system ensures daily backup of critical business data including emails, documents, and collaboration platforms. Stored in UK-based data centres, recovery processes guarantee rapid restoration of information while maintaining compliance with data protection regulations.
People
Mat
Office Manager
Mat oversees daily operations and team management at Redtree IT. With extensive experience in organisational leadership, he provides strategic direction while maintaining hands-on involvement in technical support during peak periods.
Sam
Support Team Lead
Sam leads the technical support team with expertise in IT solutions and customer service. His technical proficiency combines with a passion for problem-solving to deliver efficient support to clients across various industries.
Jeff
Hardware Delivery Manager
Jeff manages hardware logistics and deployment, ensuring timely delivery of equipment. With decades of IT experience, he combines technical knowledge with operational expertise to maintain seamless hardware integration for clients.
Paul
Security Specialist
Paul specialises in cybersecurity solutions and risk management. He conducts regular security assessments and implements protective measures while advising clients on best practices for maintaining digital security in evolving threat landscapes.
Andrew
Helpdesk Technician
Andrew provides frontline technical support to clients, resolving IT issues efficiently. His approach combines technical expertise with clear communication to ensure businesses maintain uninterrupted operations through effective problem resolution.
Questions
What IT services do you offer for SMEs?
We provide managed IT support, cybersecurity solutions, cloud migration, data backup, and technical consultancy tailored to small and medium enterprises.
Do you offer flexible contract terms?
Yes, we provide fixed-cost packages with 30-day rolling contracts and unlimited support without hidden fees or long-term commitments.
How do you handle emergency IT issues?
We prioritise rapid response for critical issues, with site visits included in support packages to resolve urgent technical problems promptly.
What security measures do you implement?
Our security services include anti-virus protection, email filtering, dark web monitoring, regular security audits, and Cyber Essentials-compliant protocols.
Can you assist with cloud technology adoption?
Yes, we specialise in Microsoft 365 migrations, cloud backup solutions, and digital transformation guidance to optimise cloud infrastructure.
Do you provide regular system maintenance?
We offer scheduled reviews, patch management, and proactive system monitoring to ensure ongoing IT infrastructure reliability and security.
