Business Details
14 Years
experience
Emergency
services
Your Trusted IT Partner in Wales
Tech-Wales delivers customer-focused IT support services by merging technical expertise with tailored solutions. Established through the strategic combination of SA12 Technology Ltd and Foreshore Consulting Ltd, we specialise in managed IT services, business telecoms, and cloud computing solutions for small and medium enterprises across the UK. Our operational model eliminates unnecessary overheads through decentralised operations, enabling competitive pricing without compromising service quality. With Microsoft Partner status, we offer certified expertise in Microsoft 365 migration, Azure cloud infrastructure, and Power Platform implementations.Our service portfolio includes on-premise IT solutions, data recovery, software development, and telecom systems integration. We maintain a client-centric approach through flexible support plans, including pay-as-you-go and contract-based options, while prioritising transparency and technical excellence. Our team of certified professionals provides remote and on-site support, ensuring businesses can focus on growth while maintaining robust IT infrastructure.
Services
Managed IT Support
Cloud Computing
Business Telecoms
Data Recovery
Software Development
Details
- Year established: 2012
Highlights and features
- We offer 24/7 personalised customer support for urgent IT issues
- Our team consists of Microsoft-certified experts with cloud migration specialisation
- We provide tailored IT solutions specifically designed for SME requirements
- We guarantee rapid response times for critical system failures
- Our pricing structure maintains transparency with no hidden fees
Associations and certifications
- Microsoft Partner
What people say
Excellent service
Knowledgeable staff
Quick response
Reliable support
Tailored solutions
Services
Managed IT Support
Our managed IT support services provide comprehensive infrastructure management for SMEs. We handle system monitoring, maintenance, and troubleshooting to ensure business continuity. Our engineers deliver both remote and on-site support for hardware, software, and network issues. This service includes proactive system updates and security patches to prevent operational disruptions.
Cloud Computing
We specialise in Microsoft Azure and Microsoft 365 cloud solutions for business transformation. Our services include cloud migration, infrastructure setup, and ongoing management. We help organisations implement scalable cloud environments while maintaining data security compliance. This includes training and consultancy to maximise cloud investment returns.
Business Telecoms
Our business telecom services combine VoIP phone systems with high-speed broadband solutions. We implement 3CX-based phone systems using Yealink hardware for reliable communication. This includes dedicated broadband options and PSTN switch-off migration planning to future-proof business communications infrastructure.
Data Recovery
We offer professional data recovery services for hardware failures and system crashes. Our engineers perform initial diagnostics at no charge, followed by recovery operations using specialist equipment. We maintain partnerships with advanced recovery facilities for complex cases involving physical media damage.
Software Development
Our software development team creates bespoke business applications tailored to specific operational needs. We develop solutions ranging from simple database tools to complex enterprise applications using Microsoft Power Platform and .NET frameworks. This includes integration with existing systems and staff training.
People
Mike
Team Lead
Mike oversees technical operations with over 15 years' experience in enterprise IT solutions. He specialises in system integration and network architecture, ensuring clients receive optimised infrastructure solutions.
Adrian
Senior Engineer
Adrian leads software development projects with expertise in Microsoft technologies. He has delivered custom applications for manufacturing and professional services firms, focusing on process automation and data management.
Dorian
Field Engineer
Dorian provides on-site technical support with specialisation in network infrastructure and hardware deployment. His rapid response capabilities have resolved critical IT issues for clients within tight deadlines.
Questions
What IT services do you offer for SMEs?
We provide managed IT support, cloud computing solutions, business telecom systems, data recovery, and custom software development tailored for small and medium enterprises.
Are you Microsoft-certified specialists?
As a Microsoft Partner, we offer certified expertise in Microsoft 365 migration, Azure cloud infrastructure, and Power Platform implementations.
Do you provide 24/7 IT support?
Yes, we offer 24/7 emergency support for critical system failures with guaranteed rapid response times.
How do you handle PSTN switch-off preparations?
We implement fibre broadband solutions and VoIP phone systems to ensure business continuity following BT's 2027 PSTN switch-off announcement.
Which areas do you serve?
We operate across Wales, South Wales, and key English locations including Bristol and Birmingham.
Can you develop custom business applications?
Our software development team creates bespoke applications using Microsoft technologies to address specific business process requirements.
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