Nestled in the heart of Telford, we are a dedicated team with years of experience in the Flue and Stove industry. Our passion lies in providing our customers with high-quality stoves, flues, and accessories, alongside exceptional customer service.
Our Expertise
Years of industry experience has honed our expertise in understanding the unique needs of our customers. We can guide you through every step of the process, from choosing the right stove and flue for your needs, to installation and maintenance. Our knowledgeable staff will answer your questions, assess your requirements, and suggest the perfect solutions to keep you warm and comfortable.
Our Products
We proudly represent leading brands like Ekol and Saltfire, offering a diverse range of stoves to suit every budget and lifestyle. From traditional wood-burning stoves to contemporary multi-fuel options, we have something for everyone. Additionally, we offer a comprehensive selection of flues, liners, pots, cowls, and other accessories to ensure a complete and efficient installation.
Customer Focused Approach
At the heart of our business is a firm commitment to customer satisfaction. We prioritize excellent service, offering:
- Prompt dispatch and delivery
- Free returns within 30 days
- Quality guarantee on all products
- Responsive and personalized customer support
Reliable Partnering
We are proud to partner with reputable brands and manufacturers, ensuring access to the highest quality products and competitive prices. We also offer exclusive trade packages and deals to provide an added value to our customers.
Join us on your journey to warmth and comfort. Contact us today and let us help you discover the perfect stove solution for your home.Overview of Reviews
Excellent Service and Products
The reviews highlight the exceptional service and products provided by Stove and Chimney Direct. Customers praised the friendly and helpful staff, competitive pricing, and the high-quality log burners installed.
Staff Praise
Many reviewers commended specific staff members, including Jim, John, Carl, Jon Clarke, Sam, Chris, and Michelle, for their professionalism, expertise, and friendly demeanor. They were described as "lovely guys, " "nice guys, " and "genuine nice guys" who went above and beyond to ensure customer satisfaction.
Log Burner Installation
The installation process was praised for being efficient, tidy, and of high quality. Reviewers were thrilled with the finished result, stating that their log burners looked "amazing" and that they "couldn't be happier" with the installation.
Competitive Pricing
Several reviewers mentioned that Stove and Chimney Direct offered the best prices around, making them a competitive choice for log burner installation.
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