Providing exceptional primary care to the community
Hillfoot Surgery is a forward-thinking primary care practice serving the Pudsey community and beyond. Our team of experienced doctors and dedicated staff are committed to providing accessible, sensitive, and holistic healthcare. We treat every patient as an individual, taking the time to understand their unique needs and concerns.
Our Mission
Our mission is to empower our patients to take control of their health. We strive to provide a welcoming and supportive environment where individuals can feel comfortable discussing any health concerns, seeking guidance, and receiving appropriate treatment.
Acute Care and Illness Management
- Management of common illnesses and infections
- Emergency and urgent care
- Child health services
- Chronic disease management (e.g. diabetes, heart disease)
- Travel health advice
Preventative Care
- Routine vaccinations and screenings
- Health promotion and wellness guidance
- Lifestyle assessments and advice
Advanced Services
- Online consultations and PATCHS platform for convenient healthcare access
- Electronic prescribing and medication management
- Disease prevention and management programs
- Collaboration with local healthcare providers for specialized care
Patient-Centered Care
We believe in open communication, shared decision-making, and patient empowerment. Our doctors are dedicated to involving patients in every step of the process, providing clear explanations, answering questions, and ensuring individual needs are addressed.
Meet Our Team
Our team of experienced doctors and healthcare professionals are highly skilled and passionate about providing exceptional care. We are committed to continuous learning and development, ensuring that our patients receive the most up-to-date and effective treatment.
Book an Appointment Today
We encourage you to reach out and schedule an appointment with one of our friendly healthcare professionals. We look forward to supporting you on your journey towards optimal health and well-being.
Appointments and Wait Times
- Appointments are hard to get and often have long wait times, leading to dissatisfaction among patients.
- Some appointments are reserved for easier patients to handle.
Communication and Care
- Reception staff are often rude and apportion errors back to the patient.
- GPs are sometimes waiting to retire and do the bare minimum.
- Some GPs don't stick to times and don't prioritize patient time.
Medical Treatment and Follow-Up
- Some GPs provide poor service and may not provide the best advice or treatment for the patient.
- There are instances of patients not receiving proper care, leading to more serious health issues.
- Some GPs don't care about the health of their patients, especially if the patient has a condition that is more challenging to handle.
Telephone Appointments
- Telephone appointments are often unreliable, and patients may be kept waiting for hours without any communication from the surgery.
- There is no regard for patient time, and the system can be frustrating for those who have to work around the surgery's schedule.
Practice Management
- The Practice Manager has been described as hopeless and unresponsive to complaints.
- There seems to be a lack of continuity in the practice, leading to inconsistencies in care and communication.
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