Delivering high-quality care, together.
At Horton Park Medical Practice, our purpose is to deliver joined-up, effective primary care that has a meaningful impact on the health of all people in our communities, with a focus on reducing health inequalities. We strive to collaborate as a team, working at scale to best meet the needs of our patients, nurture our staff, and strengthen our individual practices.
Our Values
Our values are at the heart of everything we do. We care for our patients, supporting them with high-quality care, and developing our people to support one another. We believe in collaboration, learning, and implementing ideas to achieve more together. We focus on tackling challenges to deliver what is important to our community, and we are committed to progress, improving our practice's capability with new services and better access to funding.
Our Services
We offer a wide range of services to our patients, including appointments, prescriptions, and clinics. Our team of experienced healthcare professionals is dedicated to providing high-quality care to our patients, and we strive to make our services accessible to everyone.
Our appointments can be booked online or over the phone, and we offer a range of appointment types, including face-to-face consultations, telephone consultations, and online consultations. We also offer a range of clinics, including diabetes care, mental health, and travel health.
Our Practice
Our practice is open Monday to Friday, from 8 am to 6 pm, and we also have a branch surgery at New Hey Surgery. We have a team of experienced healthcare professionals, including GPs, nurses, and administrative staff, who are dedicated to providing high-quality care to our patients.
We are committed to providing the best possible care to our patients, and we strive to make our services accessible to everyone. We believe in collaboration, learning, and implementing ideas to achieve more together, and we are dedicated to reducing health inequalities in our community.
Our Proposal
We are proposing to merge with Parkside Medical Practice to form a single GP practice from Monday, July 1, 2024. This merger will enable us to provide better services to our patients, improve our practice's capability, and reduce health inequalities in our community. We believe that this merger will have a meaningful impact on the health of our patients, and we are committed to making it a success.
Staff and Reception
The reviews highlight a mix of positive and negative experiences with the staff and reception at Horton Park Medical Practice. On the positive side, some reviewers praised the helpfulness and friendliness of the reception staff, with one reviewer particularly mentioning Holly, who went out of her way to help with a medication issue. However, the majority of reviewers had negative experiences with the reception staff, describing them as rude, unhelpful, and unprofessional.
Appointments and Waiting Times
Many reviewers expressed frustration with the difficulty in getting an appointment, with some citing long wait times or being told to call back later. One reviewer mentioned being told to ring back after 2 pm, only to be told there were no appointments available. Others mentioned being cut off while on the phone or being sent to other healthcare professionals instead of being seen by a doctor.
Doctors and Medical Care
Some reviewers had positive experiences with specific doctors, such as Dr. Tasneem Ishfaq, who was described as professional, knowledgeable, and friendly. However, others mentioned negative experiences with doctors, including Dr. Omair Khan, who was described as unfriendly and dismissive. Some reviewers also mentioned difficulties in getting medical attention, with one reviewer describing a prolonged wait for a prescription and another mentioning a lack of compassion from the receptionist.
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