Ride with us, ride with passion
At Giant Guildford, we are passionate about cycling and dedicated to providing the best bikes and gear for riders of all levels. Our team of experts has extensive knowledge of the cycling industry and is committed to helping you find the perfect bike or accessory to meet your needs.
Our Story
Established in the heart of Guildford, our bike shop has grown to become a hub for cycling enthusiasts in the region. We take pride in our extensive range of bikes, from road and mountain bikes to electric and hybrid models, ensuring that we have something for every type of rider. Our friendly and knowledgeable staff are always on hand to offer advice and guidance, whether you're a seasoned pro or just starting out.
Our Services
We offer a comprehensive range of services, including bike maintenance and repairs, as well as expert guidance on choosing the right bike for your needs. Our state-of-the-art workshop is equipped with the latest tools and technology, and our team of skilled mechanics is dedicated to providing top-notch service.
In addition to our extensive range of bikes, we also stock a wide selection of cycling gear and accessories, including helmets, gloves, and clothing. Whether you're looking for the latest innovations or tried-and-tested classics, we have everything you need to take your riding to the next level.
Our values
At Giant Guildford, we believe that cycling is more than just a hobby - it's a way of life. That's why we're committed to providing exceptional customer service, expert advice, and unparalleled product knowledge. We're passionate about helping our customers achieve their cycling goals, whether that's completing a charity ride or simply enjoying a leisurely spin through the countryside.
Staff and Service
The staff at the Giant store in Guildford have been consistently praised for their exceptional service, professionalism, and knowledge. They have been described as helpful, respectful, and thorough, going above and beyond to ensure customers' needs are met. They have also been commended for their patience and willingness to explain complex issues in a clear and concise manner.
Expertise and Advice
The staff's expertise and advice have been highly valued, with customers appreciating the time taken to assess their needs and provide personalized solutions. They have been praised for their attention to detail, and their ability to identify and resolve issues quickly and efficiently.
Store and Facilities
The store itself has been described as well-stocked, with a wide range of bikes, accessories, and clothing available. The parking situation has been noted as being a bit challenging, with customers advised to be mindful of resident parking restrictions.
One-Off Issues
Unfortunately, one customer had a poor experience at the shop, citing a lack of willingness to assist with a simple spoke replacement, despite having walked a significant distance to the store. This was an isolated incident, and the majority of reviews praise the staff's willingness to help and accommodate customers' needs.
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