Empowering Patients, Enhancing Care
Located in Beckenham, Elm House Surgery is a dedicated team of experienced GPs committed to providing high-quality, compassionate healthcare to our valued patients. We pride ourselves on offering a comprehensive range of services that cater to all healthcare needs.
1. RapidHealth Online Services
With our patient-friendly online platform, RapidHealth, you can:
- Access self-care information
- Submit medical and administrative requests
- Register new patients to the surgery
2. Online Consultations & Patient Engagement
Engage with us online and:
- Ask questions and receive 24/7 self-care advice
- Complete online consultations with your GP
- Receive personalized medical guidance and support
3. Accurx - Request Support & Assistance
For non-urgent medical or administrative requests, simply submit them online through Accurx. This convenient service allows you to receive timely assistance from our dedicated team.
4. Dedicated Patient Care
At Elm House Surgery, we firmly believe in building strong patient relationships. Our GPs take the time to listen to your concerns, understand your health goals, and provide individualized treatment plans.
5. Extensive Healthcare Expertise
Our experienced team offers a wide range of expertise in:
- Chronic disease management
- Women's health
- Men's health
- Children's health
- Travel vaccinations and health advice
- Minor illnesses and injuries
6. Comprehensive Health Information & Resources
We believe in empowering our patients with accurate health information. Our website provides a wealth of resources on various health topics, including:
- Health news and updates
- Patient testimonials
- Self-care tips and resources
- Links to relevant healthcare services
7. Commitment to accessibility and inclusivity
Elm House Surgery is committed to providing accessible healthcare for all. We are a Veteran-friendly practice and cater to the diverse needs of our patients. We encourage open communication and ensure all voices are heard.
General Practice Performance
The reviews highlight the mixed performance of Elm House Surgery, with some patients expressing satisfaction with the service, while others are extremely dissatisfied.
Positive Experiences
Speedy Response and Treatment
One patient praised the Anima app, stating it provides a speedy response and treatment. The team was also commended for their efforts.
Negative Experiences
Issues with Anima App and Reception
Several patients have reported difficulties with the Anima app, citing it as non-user-friendly, repetitive, and non-sequential in its questioning. The receptionists, although trying their best to help, are often overwhelmed, leading to long waiting times and difficulties in booking appointments.
Subpar Medical Care
One patient had a horrific experience with Dr. Helen Andrews, who failed to take their symptoms seriously, leading to a delayed diagnosis of cancer. Another patient had to go private to receive proper care and diagnosis. Dr. Yazdani was also criticized for not following up on test results and appointments.
Lack of Communication and Explanation
Patients have reported that doctors do not explain test results or procedures, leaving them in the dark about their conditions. This lack of communication has caused frustration and anxiety among patients.
Administrative Issues
Referrals and appointments have been delayed, with patients facing long waiting times and difficulties in getting referrals.
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