Your journey, our priority
Welcome to The Bromley Common Practice, your trusted healthcare provider located in the heart of Bromley, Kent. Our mission is to deliver top-quality medical services to our patients, combining traditional care with the latest technological advancements. We are dedicated to ensuring that every patient receives the best possible care in a friendly and professional environment.
Our state-of-the-art Crown Medical Centre, situated at 3 Mackintosh Street, is equipped with modern facilities and technology to provide high-quality care. Our experienced and compassionate team of medical professionals is committed to understanding your healthcare needs, offering personalised treatment plans, and promoting wellness.
Our Services
At The Bromley Common Practice, we offer a comprehensive range of medical services to cater to the diverse needs of our patients. Some of our key services include:
- Online Services: Access our RapidHealth online patient triage system to submit medical and administrative requests, access self-care information, and register new patients. Additionally, we offer Accurx, PATCHS, and Klinik online platforms for contacting us and managing non-urgent medical or admin requests, as well as Engage Consult for completing online consultations.
- Appointments and Prescriptions: Utilise our website to book appointments, order repeat medications, and access appointment information. With our AccuRx platform, it's even easier to submit a new request or manage your healthcare digitally.
- Join our Practice: We welcome new patients and encourage you to get involved in our community. Browse our Self-Referral options and learn more about joining our practice.
- Self-care Information: Discover helpful information and resources on common health conditions, illness prevention, and managing minor injuries. This also includes 24/7 NHS self-care advice through Engage Consult.
- Urgent and Emergency Care: For non-emergency medical needs, dial the NHS 111 number for expert advice and immediate directing to the appropriate medical care. In case of a life-threatening emergency, please dial 999.
Our practice consistently updates the website with news, surgery updates, and changes, giving you complete access to all the necessary information. Make the most of our website's features and resources.
Service Experience and Staff Attitude
The Bromley Common Practice received mixed feedback regarding the service experience and staff attitude. Some patients were unhappy with the receptionists' attitude, with one patient noting that the receptionist was rude and the doctors did not seem to like their jobs. However, others had a positive experience, with the receptionist being helpful and the doctors providing efficient and kind service.
Appointment Issues
A significant number of patients faced issues with appointments. Some found it difficult to get an appointment, while others experienced delays or issues with telephone consultations. A few patients were even told to wait for weeks for a registration appointment. On the other hand, some patients had a smooth experience with appointments, such as one patient who managed to get an appointment and receive treatment in just a few hours.
Patient Care
There were concerns about patient care, with some patients feeling that their health issues were not taken seriously or that they were not provided with adequate advice. One patient reported being told to "try melon" for their illness, which was deemed insufficient. However, others appreciated the efficient and kind service provided by the doctors, including one patient who was grateful for the quick flu vaccination process.
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