Our Heritage
Established over 50 years ago, Camden Fires has been a family-run business providing bespoke design services and an extensive range of products. Through the years, we have honed our craft and showcased some of the world's most spectacular fires. Our commitment to creativity and design has allowed us to offer a personalised service, creating the ideal focal point for your home.
Creativity & Design
At Camden Fires, we pride ourselves on offering a bespoke design service, tailored to your specific preferences. With one-on-one consultations with our fireplace experts, we can help you bring your vision to life. Our showroom, located in Newcastle upon Tyne, North Shields, is one of the largest in the North East, offering an unmatched choice and value for fireplaces, fires, and stoves. The possibilities are truly endless.
Our fireplaces are available in various materials, sizes, and colours, ensuring a perfect fit for your home's decor. We even provide bespoke media walls, enhancing your home's aesthetic appeal. Our range of designs includes contemporary and traditional fireplaces and stoves, wall-mounted fires, and 'built-in' fires. Choose from wood-burning fires, multi-fuel fires, gas fires, and electric fires.
Installation & Craftsmanship
At Camden Fires, we have a team of fully qualified, HETAS registered, and gas safe registered in-house fireplace engineers. Our engineers are experienced, professional, and friendly. They provide exceptional craftsmanship and support, offering advice throughout the fireplace installation process. We ensure that every installation is carried out meticulously, ensuring a safe and efficient setup.
Our Reputation
Customer satisfaction is our top priority. We are dedicated to staying up-to-date with the latest products, efficient technology, regulations, and providing ongoing training for our employees and engineers. Our commitment to the highest level of customer service and aftercare has earned us an excellent reputation. Our customers have praised our exceptional work, as shown by the following testimonials:
"I recently had a multi-fuel stove fitted by Camden Fires. They were great from start to finish, and the end result looks amazing. It really turns a house into a home. I highly recommend this company to anyone and would happily go back in the future." - Mark Meadley
"Just had my fire delivered today. Great service right from my initial order to the final fitting. Excellent customer service. Highly recommend. The fire looks amazing." - Karen Jordan
"Great lads and fantastic job on my Studio gas fire. It's completely brought the room to life and didn't break the bank - the prices are so reasonable. Looking forward to getting the dining room done next. Thanks again." - Gemma Brown
Fireplaces & Stoves
We offer an unrivalled range of highly efficient and stylish fires and stoves. Our partnership with leading brands in the industry ensures access to the latest technology and efficiency. Our solid fuel stoves, gas stoves, and electric stoves provide warmth and ambiance for your home, all while helping you save on energy costs.
Additionally, we provide gas inset fires, built-in electric fires, built-in gas fires, solid fuel inset fires, traditional cast inserts, and electric inset fires. Our free-standing fireplaces and fireplace suites further enhance the aesthetic appeal of your living space. Explore our website for more information on the fires, stoves, and fireplace options we have available.
Introduction
This summary provides an overview of the reviews given to Camden Fires. The reviews range from 1 star to 5 stars, with the majority being 5-star reviews. The summary categorizes the reviews into positive and negative comments, providing a concise summary of each category.
Productivity and Reputation
Camden Fires has received negative reviews regarding their productivity and reputation. Some reviewers have experienced issues with scheduling, with drivers failing to turn up on time or not providing adequate communication. Additionally, customers have reported difficulties in obtaining Hetas certificates and resolving issues with their products.
Communication and Responsiveness
The company has also faced criticism for poor communication and responsiveness. Reviewers have reported long delays in receiving help or responses to their queries, with some even experiencing blocked emails. This lack of communication has led to frustration and distrust among customers.
Quality of Work
On the positive side, many reviewers have praised the quality of work provided by Camden Fires. Installers have been described as professional, friendly, and knowledgeable, with a focus on providing excellent customer service. The company has also received praise for its product range and showroom experience.
Outcomes
Based on the reviews, it appears that Camden Fires has faced significant issues with productivity, communication, and customer service. While the company has received some positive feedback, the overall reputation is largely negative. It is essential for the company to address these concerns to improve customer satisfaction and trust.
Positives
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