Transforming your home with the warmth and beauty of fire
A Family-Run Business with Decades of Expertise
J & R Hill Ltd has proudly served Staffordshire as the leading supplier of stoves and fireplaces since 1960. As a family-run business, we take pride in offering excellent, honest service and an unparalleled selection of high-quality products.
Expert Knowledge of Fireplaces & Stoves
Our knowledgeable team boasts vast experience in the fireplace industry, enabling us to provide expert advice on choosing the perfect fireplace or stove for your needs. We understand the importance of comfort, efficiency, and aesthetic appeal, and can guide you towards products that seamlessly meet your preferences.
Extensive Product Range
Explore our expansive collection of:
- Fireplaces: From traditional brick surrounds to sleek contemporary designs, we offer a diverse range of fireplaces to suit any style and budget.
- Gas Fires: Enjoy the warmth and ambiance of a real fire without the mess, with a wide selection of gas-powered options.
- Electric Fires: Choose from stunning electric fires that replicate the visual beauty of a real flame without the need for flue installation.
- Wood Burning & Multi-Fuel Stoves: Experience the traditional charm of a wood-burning fire or enjoy the convenience of multi-fuel capabilities.
Outstanding Customer Care
At J & R Hill, we pride ourselves on offering exceptional customer service. Our friendly and approachable staff are always happy to answer your questions, address your concerns, and ensure you have a positive shopping experience.
Beyond the Sale
We understand that purchasing a fireplace is an investment, which is why we offer comprehensive after-sales support. Our team can assist with installation, maintenance, and troubleshooting, ensuring you get the most out of your new fireplace.
Fireplace Retailer Review Summary
General Impression
The majority of customers had a positive experience with the fireplace retailer, praising their knowledgeable staff, excellent customer service, and impressive product range.
Customer Feedback Highlights
- Melissa Mayers rated the service 5 stars, praising the "amazing service" from start to finish.
- Chris Hughes also gave a 5-star rating, commending the "excellent advice" and "fantastic job" by the installer.
- Geoffrey Lakin gave a 5-star rating, appreciating the "friendly and helpful" staff.
- Andrea Taylor rated the service 5 stars, noting the "great range of fires" and "no pushy sales team."
Common Praises
- Knowledgeable staff
- Excellent customer service
- Impressive product range
- No pushy sales team
Constructive Feedback
- Nick Gough suggested the store could be warmer, noting it was "warm as it should be in a fire store."
- Olivia Morris initially had a positive experience but later became disappointed when they wanted to purchase a multi-fuel kit and found the price had increased.
Overall Experience
The overall customer experience with the fireplace retailer is overwhelmingly positive, with customers appreciating the helpful staff, diverse product selection, and pleasant shopping environment. A few areas for improvement include ensuring the store is adequately heated and maintaining consistent pricing for products.
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