Business Details
Your Trusted GP Practice in Uttoxeter
Balance Street Surgery is a dedicated general practice committed to delivering high-quality healthcare to the Uttoxeter community. With a focus on patient-centred care, we offer comprehensive services including GP consultations, online triage systems, and extended access appointments. Our team prioritises accessibility, ensuring patients receive timely and appropriate care through telephone, video, or face-to-face appointments. We maintain strong partnerships with local healthcare providers and adhere to rigorous standards, as evidenced by our 'Good' rating from the Care Quality Commission.Our practice actively engages patients through initiatives like the Patient Participation Group, fostering collaboration to enhance healthcare delivery. We are equipped with modern facilities, including disabled access and digital tools like the NHS App, to streamline services such as repeat prescriptions and appointment bookings. Our commitment to transparency and continuous improvement ensures patients receive reliable, ethical, and compassionate care tailored to their needs.
Services
GP Appointments
Repeat Prescriptions
Online Consultations
Home Visits
Health Information
Highlights and features
- We offer a streamlined online triage system for efficient appointment booking.
- Our practice is rated 'Good' by the Care Quality Commission for quality care.
- We provide extended access appointments in the evenings and weekends.
- Our team ensures accessibility with dedicated facilities for disabled patients.
- We prioritise patient engagement through initiatives like the Patient Participation Group.
Associations and certifications
- Care Quality Commission
Services
GP Appointments
We offer face-to-face, telephone, and video consultations with GPs for comprehensive medical care. Our triage system ensures urgent cases are prioritised, and appointments can be booked online or via phone. Patients may request specific clinicians or communication preferences, including interpreters.
Repeat Prescriptions
Patients can order repeat prescriptions through the NHS App, AccuRx, or in-person forms. We require three working days to process requests, and medications can be collected from a nominated pharmacy. Queries are addressed by our pharmacy team or online forms.
Online Consultations
Our online platforms, including Rapid Health and PATCHS, allow patients to submit medical requests, access self-care advice, and book appointments. These tools streamline non-urgent care and ensure efficient communication with our team.
Home Visits
Home visits are available for housebound patients, with requests processed before noon. We prioritise in-surgery appointments to optimise care quality, as home visits require significant time resources compared to clinic consultations.
Health Information
We provide access to NHS-approved health guides, medication information, and self-care resources via our website. Patients receive guidance on managing conditions, flu vaccinations, and mental health support, alongside access to their medical records.
Questions
How do I book a GP appointment?
Book via the NHS App, AccuRx, or phone us during opening hours. Complete a triage form to prioritise urgent needs.
What should I do in a medical emergency?
Dial 999 for life-threatening emergencies. For non-urgent issues, use NHS 111 online or call 111.
How can I order repeat prescriptions?
Use the NHS App, AccuRx, or submit a paper form at the surgery. Allow three working days for processing.
Are home visits available?
Yes, for housebound patients. Request before 12:00 noon by calling the surgery.
What accessibility features do you offer?
We provide disabled access, induction loops, large-print materials, and support for British Sign Language users.
How can I provide feedback?
Submit comments or complaints via our website, in writing to the Practice Manager, or through the Parliamentary Ombudsman.
