Providing healthcare for all, every day
At Bath Row Medical Practice, we are a dedicated team of healthcare professionals committed to providing high-quality NHS primary care services to our patients. Our team consists of 3 GP Partners, 3 Salaried GP's, 3 nurses, and a Clinical Pharmacist, supported by an administrative and management team. We take pride in our reputation for providing healthcare services to patient groups that are often marginalised by other service deliverers.
Our Services
We offer a comprehensive range of services to our patients, including home visits, interpretation services, named GP services, and non-NHS services. Our NHS services include prescriptions, SDSmyhealthcare extended access appointments, and travel vaccinations. We also provide additional services such as repeat prescriptions, medication reviews, and synchronisation requests. Our healthcare app, SDSmyhealthcare, allows patients to access our services easily and conveniently.
Our Mission
Our mission is to provide exceptional patient care, improving the health and wellbeing of our patients. We are committed to delivering high-quality, patient-centred care, and strive to exceed our patients' expectations. We work closely with our patients to understand their needs and provide personalized care to meet their individual requirements.
Our History
Bath Row Medical Practice has a rich history of providing healthcare services to the local community. Our Practice has evolved over the years, and we continue to adapt to the changing needs of our patients. We are proud of our reputation for providing healthcare services to patient groups that are often marginalised by other service deliverers.
Our Performance
We take pride in our performance and are committed to continuously improving our services. We are rated as "Good" by the Care Quality Commission, and we strive to maintain our high standards of care. We regularly review our performance and implement changes to improve our services and patient experience.
Our Privacy Notice
We take the privacy and confidentiality of our patients' information seriously. We adhere to the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, ensuring that our patients' information is protected and secure.
Overview
The reviews paint a mostly negative picture of the GP practice, with the majority of reviewers giving 1-star ratings and expressing frustration with the reception staff, appointment systems, and communication.
Reception Staff
The reception staff are frequently criticized for being rude, inconsiderate, and unhelpful. Many reviewers mention being dismissed or hung up on when trying to book appointments or ask questions.
Appointment Systems
The appointment system is criticized for being inefficient and unreliable. Reviewers complain about long wait times, being told there are no appointments available, and being asked to call back repeatedly.
Communication
Communication is a significant issue, with many reviewers expressing frustration with the phone system, being put on hold, and being disconnected. Some reviewers mention feeling disrespected and talked down to by reception staff.
Positive Experiences
A few reviewers had positive experiences, praising specific doctors and staff members for being kind, patient, and helpful. These reviewers found the practice to be well-organized and efficient.
Common Issues
Common issues raised by reviewers include:
- Difficulty getting through to the practice by phone
- Long wait times and being put on hold
- Reception staff being rude and unhelpful
- Difficulty booking appointments
- Communication breakdowns
- Feeling disrespected and ignored
