Business Details
Emergency
services
Your Trusted GP Practice in Shelton
At Norfolk Street Surgery, we are committed to delivering accessible, patient-centred healthcare through a blend of traditional and modern practices. Our team prioritises efficient care, offering online triage systems that allow patients to submit symptoms electronically, ensuring timely access to appropriate medical attention. We provide comprehensive general practice services, including appointments, prescriptions, blood tests, and health advice, tailored to meet the needs of our local community.Our approach combines convenience with clinical expertise, ensuring patients receive high-quality care in a supportive environment. We actively promote health education and self-management while maintaining rigorous standards of medical professionalism. Our practice operates extended weekday hours and collaborates with NHS out-of-hours services to ensure continuous care. Through transparent communication and digital innovation, we strive to enhance patient experience and outcomes.
Services
Online Triage
Appointments
Blood Tests
Home Visits
Prescription Requests
Health Advice
Patient Records
Social Prescriber Support
Electronic Prescribing
Out-of-Hours Care
Highlights and features
- We offer online triage for convenient, 24/7 symptom submission and prioritised care.
- Our team provides efficient appointment scheduling and urgent care coordination.
- We ensure patient choice through multiple contact method options.
- Our practice maintains strong partnerships with NHS out-of-hours services.
- We prioritise health education and community-focused medical support.
Services
Online Triage
Our secure online triage system enables patients to submit symptoms and medical requests electronically. This service ensures timely assessment by clinicians, with responses provided within two working days. Patients can choose preferred contact methods, enhancing accessibility and convenience for non-urgent healthcare needs.
Appointments
We offer in-person and telephone appointments with GPs during extended weekday hours. Patients requiring home visits must contact us before 11am, with visits prioritised for those genuinely housebound. Our scheduling system balances patient needs with clinical efficiency to optimise care delivery.
Blood Tests
Patients aged 10+ can book blood tests at designated centres using our online system. This service requires prior authorisation from clinicians and operates through University Hospitals of North Midlands NHS Trust facilities. Results are communicated through standard channels, ensuring timely follow-up.
Social Prescriber
Our PCN Social Prescriber helps patients manage health and wellbeing by connecting them with local support services. This non-clinical service focuses on holistic care, addressing social determinants of health through community-based interventions and personalised guidance.
Out-of-Hours Care
For urgent medical needs outside normal hours, patients access NHS 111 services. This includes 24/7 telephone support and Primary Care Centre access for face-to-face emergencies. Life-threatening situations require immediate contact with emergency services via 999.
Questions
How does the online triage system work?
Patients complete an online form detailing symptoms or requests. Clinicians review submissions within two working days and respond via the preferred contact method selected during submission.
What are the surgery's opening hours?
We operate Monday-Friday 8:00-18:30. Out-of-hours emergencies are handled by NHS 111 services, with urgent face-to-face care available at designated Primary Care Centres.
Can I book blood tests online?
Yes, patients aged 10+ with clinician authorisation can book blood tests through our online portal linked to University Hospitals of North Midlands NHS Trust facilities.
How do home visits work?
Home visit requests require prior telephone contact before 11am. Visits are prioritised for housebound patients, with clinicians determining medical appropriateness for each case.
What services does the social prescriber offer?
The PCN Social Prescriber connects patients with community wellbeing resources, focusing on non-clinical support for health management and social determinants of care.
