Improving Health, Enhancing Wellbeing, Empowering Patients
Our Vision
Norfolk Street Surgery strives to be a patient-centered healthcare provider, fostering open communication, personalized care, and partnerships with our patients to achieve optimal health and well-being.
Who We Are
Our dedicated team of healthcare professionals are experienced, compassionate, and committed to providing high-quality healthcare services to our patients. We are a team of highly skilled GPs, nurses, and administrative staff who work collaboratively to ensure holistic care and a positive patient experience.
1. Consultation & Diagnosis
- Comprehensive consultations for a variety of medical concerns
- Accurate diagnoses based on meticulous examination and clinical skills
- Implementation of appropriate treatment plans
2. Patient-Centered Care
- Personalized healthcare plans tailored to individual needs and preferences
- Open communication and shared decision-making in every step of the process
- Active involvement in promoting health and preventing future illnesses
3. Comprehensive Services
- Routine vaccinations & immunizations
- Management of chronic diseases
- Travel health advice and medication prescriptions
- Minor injury and illness treatment
- Women's health care
- Children's health care
4. Additional Services
- Online consultations for convenient healthcare access
- Repeat prescription service for continued medication needs
- Social prescribing for personalized support and resources
- Patient participation groups for collaborative healthcare improvement
Our Commitment
At Norfolk Street Surgery, we prioritize:
- Accessibility: Providing equitable healthcare regardless of social or economic background.
- Equity: Treating all patients with dignity and respect, regardless of their medical needs, cultural background, or socioeconomic status.
- Sustainability: Implementing environmentally conscious practices to reduce our ecological footprint.
Please note: This is just a brief overview of the services we offer. For more detailed information or to schedule an appointment, please contact our friendly reception team or visit our website.
Unacceptable Experience
Several reviewers have shared their extremely negative experiences with this healthcare provider. Repeated issues with the phone system, staff attitude, and poor communication have left many patients feeling frustrated, disappointed, and even helpless.
Inefficient Phone System
The main problem seems to be the phone system, which is often busy, and patients are unable to get through. Many have waited for extended periods, only to be told that all appointments have been booked for the day.
Lack of Communication
Staff attitude has also been a significant issue, with some reviewers reporting being met with a dismissive or unhelpful response. Communication breakdowns have resulted in lost appointments, unexplained changes to medication, and a general feeling of uncertainty and confusion.
Appointment Issues
Booking appointments has been a challenge, with some patients being told to call at specific times, only to be met with a busy signal. Others have reported being put on hold for extended periods, including 90 minutes, before being disconnected.
Unkempt Practice
Some reviewers have expressed disappointment and frustration with the practice's decision to combine with other surgeries, which they believe has negatively impacted the service. Others have reported feeling like they're no longer receiving the personalized care they were promised.
