At Broadway Health Centre, our mission is to redefine healthcare delivery and provide outstanding, innovative care that empowers our patients to live healthy and fulfilling lives. We are a team of passionate professionals dedicated to building a close and trusting relationship with each patient, and we are committed to providing equal care regardless of age, colour, religion, or sexual orientation.
Our Team & Values
Our experienced and dedicated team of doctors, nurses, and support staff are committed to providing exceptional care. We are driven by a shared set of values:
- Compassion: We treat every patient with dignity, respect, and understanding.
- Innovation: We embrace new technologies and approaches to deliver better healthcare.
- Accessibility: We prioritize easy access to quality care for all.
- Quality: We strive for excellence in everything we do.
The Services We Offer
We offer a comprehensive range of services to meet your physical and emotional healthcare needs. These include:
- General consultations: Routine check-ups, vaccinations, and treatment of common illnesses and injuries.
- Chronic disease management: Support and guidance for managing long-term conditions like diabetes, hypertension, and asthma.
- Women's health: Specialized care for women's health issues, including contraception and maternity care.
- Men's health: Services tailored to address the specific health concerns of men.
- Travel health: Advice and vaccinations for safe and healthy travel.
Beyond the Consultation
We also provide a range of additional services to support your health and wellbeing:
- Online services: Register online, book appointments, and manage your health records conveniently through our website.
- Patient support groups: Access online resources and connect with other patients facing similar health challenges.
- Community outreach: We actively participate in local initiatives to promote health awareness and provide support to the community.
Join Our Patient Community
If you live in the Ladywood, Edgbaston, or Handsworth regions, we invite you to join our patient community and experience the personalized care and support that Broadway Health Centre offers. Register with us today and take charge of your health!
Poor Staff Attitude and Communication
Several reviewers have expressed frustration with the rude and aggressive behavior of the nursing staff, particularly when it comes to asking questions or conducting blood tests.
Difficulty in Getting Appointments and Follow-up Care
Some reviewers have experienced difficulties in getting same-day appointments, and even when they do, the consultations are often rushed and lack thoroughness. There have also been instances of prescriptions not being sent to pharmacies, leading to delays in treatment.
Positive Experiences
On the other hand, some reviewers have praised the surgery for providing first-class experiences, with caring and efficient doctors and reception staff. They have appreciated the quick response to phone calls, prompt appointments, and excellent follow-up care.
Training and Improvement Needed
There is a general sentiment that the surgery requires training on communication and customer service, particularly in handling sensitive medical issues and providing empathetic care.
