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Established in the heart of Shepherds Bush, Shepherds Bush Medical Centre has been serving the local community for over 50 years. Our team of experienced and dedicated healthcare professionals are committed to providing quality, compassionate care to patients of all ages.
Primary Care
- Routine health checks and vaccinations for adults and children
- Management of chronic diseases such as diabetes, asthma, and hypertension
- Treatment of common illnesses and injuries
- Pre-employment and travel health advice
Additional Services
- Minor surgery and dressing changes
- Travel clinic
- Family planning and women's health services
- Sexual health advice
- Mental health support
Community Engagement
We are actively involved in the local community, providing health education workshops and promoting healthy lifestyles. We also partner with other healthcare providers to offer specialist services and ensure that our patients have access to the best possible care.
Patient-Centred Care
We believe in empowering our patients to take an active role in their healthcare. Our doctors and nurses take the time to listen to your concerns, explain diagnoses clearly, and provide you with tailored treatment options. We also offer a range of online services for your convenience.
Our Team
Our team of over 50 dedicated staff includes experienced GPs, nurses, healthcare assistants, administrative staff, and a practice manager. We are committed to providing a welcoming and supportive environment where you can feel comfortable and receive the care you need.
Quality Care
Shepherds Bush Medical Centre is fully regulated and CQC-rated. We are committed to upholding the highest standards of care and patient safety. We regularly review and update our clinical practices to ensure we are providing the most effective and efficient care possible.
Overall Experience
The reviews highlight a mixed bag of experiences at the medical centre, with some patients having positive encounters while others have had negative ones.
Staff Performance
Doctors
The reviews praise Dr. Farahd Badat, with multiple patients calling him excellent, helpful, and caring. However, some patients have had negative experiences with other doctors, citing a lack of listening skills, unhelpfulness, and unsympathetic attitudes.
Nurses
Some patients have reported positive experiences with the practice nurse, describing her as very good, knowledgeable, and reciprocating kindness. However, others have had negative encounters, including one patient who reported that the nurse was not up to standard, lacked bedside manner, and was rude.
Receptionists
Several patients have reported negative experiences with receptionists, citing rudeness, unhelpfulness, and a sense of neglect.
Practice Issues
Booking and Appointment Issues
Patients have reported difficulties in booking appointments, with some experiencing long wait times (up to 3 weeks) for blood tests. Others have been told that they can only have telephone appointments, which has caused frustration.
Communication
Some patients have reported poor communication from the medical centre, including forgotten appointments, lack of follow-up, and unresponsive staff.
Patient Care
Some patients have reported feeling neglected, uncared for, and unimportant, citing a lack of human interest shown by the medical centre.
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