Providing Exceptional Patient Care, Every Time, Every Day
Nestled in the heart of London, Ashville Surgery is a trusted healthcare provider committed to offering comprehensive and compassionate care to our patients. With a team of experienced and dedicated professionals, we strive to cultivate open communication, foster trust, and empower individuals to take control of their health.
Our Approach to Care
At Ashville Surgery, we believe in providing personalized healthcare that meets the unique needs of every patient. We take the time to listen attentively to your concerns, understanding your symptoms, and collaboratively developing a tailored treatment plan.
Our Services
We offer a wide range of services to ensure your physical and emotional well-being.
Primary Care
- Routine consultations and management of chronic conditions
- Immunizations and vaccinations
- Management of minor illnesses and injuries
- Health screenings and checks
- Travel healthcare
Specialized Services
- Menopause support groups
- Sexual health advice
- Smoking cessation assistance
- Weight management programs
Additional Services
- Travel clinic
- Urgent care services
- Clinical pharmacy
- Online consultations
- Patient education and support groups
Our Team
Our dedicated team includes experienced GPs, nurses, healthcare assistants, pharmacists, and other healthcare professionals. We are committed to providing compassionate and personalized care, ensuring every patient feels heard and valued.
Our Commitment
We are dedicated to:
- Providing accessible and equitable care to all
- Empowering patients through education and shared decision-making
- Maintaining the highest standards of clinical care and patient safety
- Creating a welcoming and inclusive environment for all
Our Values
- Patient-centered care
- Compassion and empathy
- Accountability and transparency
- Continuous improvement and innovation
Overall Experience
The reviews of Ashville Surgery are mixed, with some patients having positive experiences and others facing difficulties.
Positive Aspects
Some patients have praised the surgery's friendly and helpful staff, including doctors and nurses. The receptionists, particularly Eric, have been commended for their kind and considerate approach. The surgery has been described as well-organized and efficient, with quick resolutions to mistakes.
Negative Aspects
Several patients have expressed frustration with the online system, which they find difficult to use and time-consuming. They have also reported difficulties in getting appointments and communicating with doctors. Some have experienced unhelpful and unfriendly receptionists, and have felt dismissed or not taken seriously by doctors.
Communication and Technology
The online system has been a major point of contention, with patients finding it hard to navigate and feeling disconnected from doctors. The multiple systems and passwords required for appointments and medication requests have been described as exhausting.
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