Caring for our community, patients, and one another
Here at East Parade Surgery, we are dedicated to providing high-quality patient care and promoting the well-being of our community. Our team of experienced healthcare professionals is committed to delivering comprehensive medical services that cater to the unique needs of our patients. We strive to create a welcoming and supportive environment that makes our patients feel comfortable and valued.
Our Services
We offer a wide range of medical services, including:
- Routine medical consultations and check-ups
- Chronic disease management
- Vaccinations and immunizations
- Health promotion and prevention programs
- Online services, including eConsult, RapidHealth, Patchs, Accurx, and klinik
- Repeat prescriptions and medication management
- Sick and fit notes
- Test results and health record management
- Out-of-hours and emergency services
Our online services allow patients to access a range of NHS services online, including booking appointments, ordering repeat prescriptions, and viewing parts of their GP health record. We also provide access to a range of health information and resources, including self-care advice and medical information on various conditions and treatments.
Our Commitment to Quality Care
At East Parade Surgery, we are committed to providing high-quality patient care that is centered around the unique needs and preferences of our patients. We strive to create a culture of excellence, where our patients feel valued, respected, and empowered to take control of their health. Our team is dedicated to continuous learning and improvement, ensuring that we stay up-to-date with the latest medical advancements and best practices.
Our Values
Our values are centered around our commitment to delivering patient-centered care that is compassionate, empathetic, and respectful. We believe in fostering a culture of openness, honesty, and transparency, where our patients feel comfortable and supported throughout their healthcare journey. We value diversity, inclusivity, and equality, and strive to create an environment that is welcoming and inclusive to all.
Overview of Patient Reviews
Negative Feedback
The majority of reviewers had negative experiences with East Parade Surgery, citing issues with wait times, misdiagnosis, and lack of personal touch. Patients expressed frustration with the telephone queue system, with one reviewer reporting a 3-week wait for an appointment. Misdiagnosis and ineffective treatment plans were also common complaints. Some reviewers felt that the practice was inefficient and impersonal, with GPs and staff being unhelpful and uncaring.
Positive Feedback
On the other hand, a few reviewers had positive experiences with the practice, praising the professionalism, kindness, and sympathy of the doctors and staff. Some mentioned the cleanliness and accessibility of the premises, as well as the efficient and considerate handling of appointments.
Common Themes
Waiting times, misdiagnosis, and a lack of personal touch were common themes among the negative reviews. Concerns about the practice's ability to provide timely and effective care were also prevalent. Conversely, positive reviews highlighted the practice's kindness, professionalism, and efficiency.
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