Chevin Medical Practice serves over 19,000 patients across Otley, Bramhope, Pool, and surrounding areas. Our dedicated team of GPs, nurses, healthcare assistants, and support staff are committed to providing high-quality primary healthcare services to the community.
Healthcare for all ages
- Annual health checks and reviews
- Chronic disease management
- Child health services
- Minor surgery and procedures
- Vaccinations and immunisations
- Mental health support
Specific services
- Electronic Prescription Service: Obtain medication easily and securely through our online platform.
- Online Services: Access your medical records, book appointments, and request repeat prescriptions without visiting the surgery.
- Enhanced access: Enjoy extended opening hours and reduced waiting times.
- Local services: Access a network of trusted pharmacies, dentists, and physiotherapists.
Our commitment
We believe in:
- Accessibility: Providing clear and transparent information in accessible formats.
- Patient-centered care: Working in partnership with patients to understand their individual needs and concerns.
- Quality care: Continuously striving to improve the quality of our services.
Supporting our community
We are committed to supporting those in our community through:
- Providing services to young and older adults.
- Offering specific support for men and women.
- Supporting caregivers and those living with common conditions.
- Engaging in local initiatives to promote health and wellbeing.
Working with you
We encourage active involvement in your healthcare. Our friendly team is always happy to answer your questions and work with you to create a personalized healthcare plan.
Quality of Service
The Chevin Medical Practice has received a mixed bag of reviews, with some patients praising the friendliness and professionalism of the staff, while others have had negative experiences. 2-star reviewer John Farnaby had a poor experience with a locum doctor, who did not listen to his concerns and referred him for a procedure he did not want. The receptionist was also described as rude.
On the other hand, many reviewers have had positive experiences with the practice. 5-star reviewer Phillipa Swanton praised the welcoming and kind receptionist, who provided a biscuit and water for her emotional support dog. Other reviewers, such as Karen Sheard, Lian Rigby, Charlotte Farrington, Rick Hyland, Sandra Jones, Sara Esposito-Moore, and Jinn Sands, have all had positive experiences with the doctors and staff, describing them as helpful, kind, and understanding.
Communication and Patient Care
However, some patients have reported issues with communication and patient care. 1-star reviewer Julie Turner felt that the practice had missed signs of her husband's cancer and had referred her to a specialist incorrectly. She also accused Vicky Brady of being unprofessional and having a poor attitude.
Another reviewer, Emma M., had a negative experience with receptionist Deborah, who was described as rude and having poor customer service.
Appointments and Waiting Times
Finally, some reviewers have mentioned issues with getting appointments and waiting times. 1-star reviewer Dan Parry was unable to get an appointment despite trying for over a week and was told to call the surgery at 8am if he wanted one sooner.
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