Compassionate care, every step of the way
Stanmore Medical Centre is a reputable medical facility that has been inspected and rated as "Good" by the Care Quality Commission (CQC). Our medical centre is equipped with experienced and dedicated healthcare professionals who are committed to providing exceptional medical services to our patients. We believe in offering a patient-centered approach, ensuring that our patients' needs and concerns are our top priority. We have two convenient locations in Stanmore, both accessible by public transportation. Our main location is at 85 Crowshott Avenue, HA7 1HS, and our second location is at William Drive, HA7 4FZ. Our telephone numbers are 020 8951 3888 for both locations, and for out of hours medical emergencies, you can contact 111 for either location.
Our medical centre offers a wide range of services to our patients. We have a dedicated team of healthcare professionals, including General Practitioners (GPs), health care assistants, nursing team, and administration team, who work collaboratively to ensure that our patients receive comprehensive and quality medical care. We offer services such as home visits, urgent care centers, self-care, NHS health checks, planning a family, private services, sickness certificates, supporting a healthy lifestyle, test results, vaccinations, managing chronic diseases, and much more. Our appointment system includes online booking, on-the-day appointments, routine telephone consultations, and extended access, making it easier for our patients to access medical care conveniently.
At Stanmore Medical Centre, we value our patients' feedback and are committed to continuous improvement. We have a patient participation group that provides us with valuable insights into patient experiences and suggestions for improvement. We continuously review and update our policies and procedures to ensure that we meet the evolving needs of our patients and the medical industry's best practices. We are proud of our achievements and strive to maintain the highest standards of medical care.
Services Offered
Our medical centre offers a wide range of services, including:
- Home visits for patients who are unable to travel to our medical centre.
- Urgent care centers for immediate medical attention for severe symptoms.
- Self-care for patients who can manage their medical conditions independently.
- NHS health checks for early detection and prevention of medical conditions.
- Planning a family, including fertility services, antenatal care, and child health services.
- Private services for patients who prefer private medical care.
- Sickness certificates for patients who require medical certification for work or other purposes.
- Supporting a healthy lifestyle, including weight management, smoking cessation, and alcohol advice.
- Test results for patients who require medical test results interpretation.
- Vaccinations, including childhood and holiday vaccinations.
- Managing chronic diseases, including diabetes, asthma, and hypertension, among others.
- Minor surgery for minor surgical procedures.
- Cancer screening, including cervical, breast, and bowel cancer screening.
- Children's health, including immunizations, developmental assessments, and management of childhood medical conditions.
In conclusion, Stanmore Medical Centre is a reputable and reliable medical facility that offers exceptional medical services to our patients. Our dedicated team of healthcare professionals works collaboratively to ensure that our patients receive comprehensive and quality medical care. We value our patients' feedback and continuously review and update our policies and procedures to meet the evolving needs of our patients and the medical industry's best practices. We offer a wide range of services, including home visits, urgent care centers, self-care, NHS health checks, planning a family, private services, sickness certificates, supporting a healthy lifestyle, and much more. We are proud of our achievements and strive to maintain the highest standards of medical care.
Reception Staff Issues
Several reviewers have expressed frustration and disappointment with the reception staff, describing them as rude, condescending, and unhelpful. Kanta, a receptionist, was singled out by Lucy Jaahs for being unsympathetic and unprofessional. Arti Gohil, Connie Faith, and Krishna Patel also had negative experiences with the reception staff, with some feeling ignored, patronized, or dismissed.
Doctor's Performance
On the other hand, Gabriela Stott had a positive experience with Dr. Hommel, describing him as kind, caring, and willing to go above and beyond to ensure patients receive proper care. However, other reviewers did not have the same level of satisfaction with the doctors, with some expressing concerns about the lack of communication, neglect, and general care provided.
Phone and Online Booking System
The phone and online booking systems were also criticized by several reviewers. The phone system was described as unreliable, with many reviewers reporting being placed on hold for extended periods or not getting through at all. The online booking system was also deemed to be slow and inefficient, with some reviewers taking up to 10 minutes to request a follow-up appointment.
Overall Experience
The overall experience at the GP surgery was largely negative, with many reviewers expressing frustration and disappointment with the service provided. The reception staff and phone/online booking systems were particularly criticized for being unhelpful, rude, and inefficient.
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