Putting patients first, delivering exceptional care
At Hatch End Medical Centre, we are dedicated to providing high-quality healthcare services to our patients in a caring and compassionate environment. Our team of experienced doctors, nurses, and healthcare professionals are committed to delivering exceptional patient care, ensuring that our patients receive the best possible treatment and support.
Our Services
We offer a wide range of services, including routine appointments, telephone consultations, extended access, and self-help resources. Our practice is equipped with modern facilities and state-of-the-art technology, allowing us to provide comprehensive care for our patients. From acute asthma to breast feeding support, we have a team of healthcare professionals who can provide expert advice and treatment.
Our team is dedicated to supporting patients with chronic diseases, such as diabetes and hypertension, and we also offer cancer screening services, children's health services, men's health services, and women's health services. We understand the importance of preventative care, and our healthcare team is committed to promoting healthy lifestyles and providing support for patients with complex medical needs.
Our Commitment
At Hatch End Medical Centre, we are committed to putting our patients first. We strive to provide a welcoming and inclusive environment, where patients feel comfortable and supported. We believe in working closely with our patients to understand their unique needs and develop personalized treatment plans that address their specific health concerns.
Our Team
Our team of healthcare professionals is dedicated to delivering exceptional patient care. From our reception team to our administration team, health care assistants, nursing team, and GPs, we are all committed to providing high-quality healthcare services to our patients. We believe in continuous learning and development, ensuring that our team stays up-to-date with the latest medical advancements and best practices.
Staff and Service
The majority of reviewers praised the staff and service at the medical centre, with comments highlighting the improvements made to the patient experience, the kindness and compassion of the receptionist, and the efforts of the doctors, particularly Dr Rudd, to ensure timely and effective care.
Positive Experiences
Some reviewers shared their positive experiences with the medical centre, including the helpfulness of the phlebotomist, Lynn, and the caring and professional attitude of the doctors, particularly during the pandemic.
Negative Experiences
However, several reviewers expressed strong dissatisfaction with the staff and service, citing rude and abrupt treatment from the receptionist, long wait times, and a lack of professionalism and empathy from some doctors.
Access and Organisation
Some reviewers raised concerns about access to the building, particularly for mothers with prams, and the organisation of appointments, with some citing overrunning appointments and unhelpful staff.
Racial and Age-Related Bias
A few reviewers alleged racial and age-related bias from the staff, with some claiming they were treated unfairly due to their accent or minority status.
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