Transforming your designs into reality, with a smile, every time.
At Old Henry Street Medical Centre, our dedicated team of healthcare professionals are committed to providing high-quality medical care to our patients in a caring and compassionate manner. We strive to deliver patient-centred care that is tailored to meet the unique needs of each individual.
Our Services
We offer a comprehensive range of medical services, including routine check-ups, health screenings, vaccinations, and management of chronic conditions such as diabetes, hypertension, and asthma. Our experienced doctors, nurses, and healthcare professionals work together to provide holistic care that addresses the physical, emotional, and social needs of our patients.
Our Team
Our team of healthcare professionals is led by our GP Lead, Dr. Datla, who is committed to ensuring that our patients receive the best possible care. Our team includes experienced doctors, nurses, and healthcare assistants who are dedicated to providing high-quality medical care. We also have a team of administrative staff who work behind the scenes to ensure that our practice runs smoothly and efficiently.
Our Practice
Old Henry Street Medical Centre is a training practice, which means that we have GP Registrars who are training to become qualified GPs. Our practice is also involved in various research projects and clinical trials, which enables us to stay at the forefront of medical innovation and provide our patients with access to the latest treatments and therapies.
Our Commitment
We are committed to providing our patients with the highest standards of medical care, and we strive to continuously improve our services to meet the evolving needs of our patients. We value feedback from our patients and use it to make improvements to our services. We are also committed to ensuring that our patients receive care that is respectful, compassionate, and tailored to their individual needs.
Our Values
At Old Henry Street Medical Centre, we value:
- Patient-centred care that is tailored to meet the unique needs of each individual
- Respect, compassion, and empathy for our patients
- Continuity of care that ensures our patients receive seamless care
- Communication that is clear, concise, and respectful
- Teamwork and collaboration among our healthcare professionals
- Continuous improvement and innovation in our services
Patient Experience
The reviews highlight both positive and negative experiences at the Old Henry Street medical centre. On the positive side, some patients praised the friendly and helpful staff, including nurse Joanne, who made them feel at ease during appointments. Others appreciated the supportive and compassionate doctors, who took the time to listen and provide clear explanations.
Appreciation for Specific Staff Members
Some patients specifically mentioned the excellent care they received from particular staff members, such as Dr. Datla, Dr. Ghangro, and nurse Joanne, who went above and beyond to ensure they felt comfortable and well cared for.
Issues with Prescription and Pharmacy
However, some patients experienced difficulties with prescriptions and pharmacies. They reported issues with unfilled prescriptions, lack of communication, and long waits for medication. In some cases, patients felt let down and frustrated by the experience.
Negative Experiences with Reception Staff
Unfortunately, several patients encountered unfriendly and unhelpful reception staff, who were perceived as abrupt, uncooperative, and lacking in customer service skills. Some patients felt that the reception staff made it difficult for them to access appointments, prescriptions, and medical care.
Inaccessible Appointment System
A few patients expressed frustration with the appointment system, which they found inaccessible and difficult to navigate. They reported long wait times, difficulty getting through to the surgery, and a general sense of disorganization.
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