Putting patients first, delivering exceptional healthcare
Our Vision
Norwood Medical Centre is committed to enhancing patient care and improving access to healthcare through innovative online services. We believe that technology should empower patients to proactively manage their health and communicate with their healthcare providers effortlessly.
Our Services
Our online services are designed to be convenient, secure, and accessible for all patients. You can now:
Manage your appointments
- Book, check, or cancel appointments with your GP, nurse, or other healthcare professional.
- Avoid long queues and save time by scheduling appointments at your convenience.
Order repeat prescriptions
- Request refills of your regular medications without visiting the surgery.
- Save a trip to the pharmacy and ensure you never run out of essential medications.
Access your health records
- View and track your medication history, vaccinations, and test results.
- Gain greater understanding of your health and treatment journey.
Communicate seamlessly
- Review and discuss your medical records with your healthcare provider online.
- Enjoy enhanced communication and improved continuity of care.
Additional features
- Rapid Health: Connect directly with the surgery by answering four simple questions to receive personalized guidance and recommendations.
- Accurx: Request non-urgent medical and administrative assistance from your healthcare team.
- Engage Consult: Ask questions, request consultations, and receive 24/7 self-care advice.
Beyond the Basics
We are also committed to providing support and guidance on various healthcare topics. Our website features a wealth of information on common conditions, treatment options, and healthcare initiatives. Additionally, our team of experienced professionals is available to answer your queries and address your concerns through various communication channels.
Our Commitment
Norwood Medical Centre is dedicated to leveraging technology to empower patients and create a seamless and efficient healthcare experience. We are continuously working to expand and refine our online services to meet your evolving needs.
Access to the Surgery
The majority of reviewers have expressed frustration and disappointment with the difficulty in accessing the surgery, particularly over the phone. Many have reported long wait times, only to be met with automated messages or engaged tones, leaving them unable to speak with a doctor or make an appointment. Some have tried calling at opening time, only to find the phone lines are not even turned on.
Patient Care Concerns
Several reviewers have expressed concerns about the quality of patient care, with some feeling that ill people are struggling to get even a phone appointment. Others have reported instances of personal data being shared unnecessarily, which has raised data protection concerns.
Positive Experiences
However, some reviewers have reported positive experiences with the surgery, praising the doctors and nurses for being understanding, helpful, and professional. They have also appreciated the ease of use of the econsultation system, which allows for quicker and more convenient communication.
Staff and Service
Some reviewers have specifically highlighted the excellent service they have received from individual staff members, including Nurse Linda, who has been praised for her friendly and professional approach.
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