Cleaning your home, your way, with a personal touch
At Fireplace World, we believe that a fireplace completes a home. It's a focal point that adds warmth, ambiance, and character to any space. That's why we're dedicated to providing our customers with the highest quality electric fires, fireplace suites, and accessories.
Our Expertise
With extensive experience in the industry, our team of experts understands the unique needs of each customer. We carefully curate our selection of products to offer you a wide range of options to suit your style, budget, and functional requirements.
Our Products
Our extensive product range includes:
Fire & Fuel
- Electric fires and gas fires
- Bio ethanol fires and stoves
- Fire accessories
Fireplace Suites
- Prefabricated fireplace packages in various sizes and styles
- Individual components like hearths, backs, mantles, and fuel sources
Wall & Decor
- Acoustic wall panels to enhance visual appeal and acoustics
- Stylish radiator covers to streamline your heating system
Accessories
- Wide array of items to personalize and optimize your fireplace experience, including fuel, spacers, and stove pipes.
Building Your Perfect Fireplace
We understand that every home is different, which is why we offer the flexibility to mix and match fireplace elements to create your perfect look. From choosing the right fire to the perfect mantle or back panel, you have complete control over the design process.
Exceptional Customer Service
At Fireplace World, we prioritize your needs. Our dedicated customer service team is always happy to provide personalized advice, answer your questions, and ensure your complete satisfaction.
Our Values
- Quality: We select only the highest quality brands and products.
- Value: We offer competitive prices and regular promotions.
- Choice: We provide a wide range of options to cater to diverse tastes and budgets.
- Customer Focus: We prioritize your needs and offer personalized service.
- Sustainability: We are committed to environmentally responsible practices.
Exceptional Customer Service
The reviews for Phoenix Fireplaces are overwhelmingly positive, with every reviewer giving a 5-star rating. The consensus is that the staff, including Carl, Steve, and their team, provide exceptional customer service. Reviewers praise their friendly, helpful, and professional approach, with many mentioning that they were assisted throughout the entire process from selection to fitting.
Showroom and Product Range
The showroom is praised for its impressive size and range of products, with customers describing it as an "Aladdin's cave" of fireplaces and fires. Reviewers appreciate the ability to have a good look around without being pressured by sales staff, and the attentive service provided by the staff when needed.
Fitters and Fitting Service
The fitters, including Steve, are commended for their professionalism, punctuality, and courtesy while fitting the fireplaces and fires. Reviewers appreciate the attention to detail and the fact that any issues or problems were swiftly resolved.
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