Transform your home with our beautifully crafted fire surrounds
Fires and Surrounds has been proudly selling wood fireplace surrounds since 2008. Based in Halifax, West Yorkshire, our team of experts is dedicated to providing top-notch quality and unparalleled customer service. We take great pride in our British heritage, as all of our fire surrounds are handcrafted in the UK using sustainable wood sources. Our commitment to protecting the environment is evident in our practices, as we work with certified members of organisations that ensure all wood comes from sustainably managed forests.
At Fires and Surrounds, we strive to offer a diverse range of products that cater to various tastes and preferences. Whether you're looking for classic or modern surrounds, solid oak or pine options, or even electric suites, we have a wide selection to choose from. With our user-friendly website, you can browse through our collection at your convenience and find the perfect fit for your home.
Our Services
We specialise in providing an extensive range of fire surrounds and related products, including:
- Wood fire surrounds: Our surrounds are built using sustainable woods and can be custom-made to suit your home. You can alter the sizes and choose from hundreds of colours or upgrade for high heat fires. All of our wooden fire surrounds come with free delivery, a two-year warranty, and a free fitting kit.
- Electric fireplace suites: Our electric suites are designed with style and functionality in mind. We offer a selection of contemporary and traditional styles that are sure to add warmth and charm to your living space.
- Modern and classic surrounds: Whether you prefer a sleek, contemporary design or a more traditional look, we have a range of surrounds to suit your taste.
- Solid oak surrounds: Our solid oak surrounds are entirely oak and available in various designs to complement your home.
- Complete fireplace packages: We offer fireplace packages that include a fire surround, hearth, and fireplace to give your home a cohesive and stylish look.
- Electric and gas fires: We have a variety of electric and gas fires to suit your needs. Our selection includes electric inset fires, electric stoves, gas inset fires, and gas free-standing fires.
- Hearths and backs: Our hearths and backs are designed to enhance the safety and aesthetics of your fireplace.
- Castings and accessories: We have a range of castings and accessories to help you complete your fireplace look.
Customer-Focused Approach
At Fires and Surrounds, we are dedicated to providing excellent customer service. We understand that each customer has unique needs and preferences, and we work hard to ensure that every customer is satisfied with their purchase. Our knowledgeable team is always available to answer any questions you may have and provide guidance on selecting the right fire surround for your home.
Thank you for considering Fires and Surrounds for your fireplace needs. We look forward to serving you and helping you find the perfect fire surround for your home.
Overall Experience
The majority of customers had an excellent experience with Fires and Surrounds, praising the company's exceptional customer service, high-quality products, and timely delivery.
Customer Service
Many customers commended the company's customer service, highlighting the helpfulness and responsiveness of the team. Several reviewers mentioned that the staff were willing to go the extra mile to ensure their queries were answered and their needs met.
Product Quality
The quality of the products was consistently praised, with customers describing them as "absolute fantastic", "excellent", and "superb". The attention to detail and craftsmanship were particularly noted, making the products feel sturdy and well-built.
Delivery and Installation
Delivery was generally prompt, with some customers receiving their orders within a week. The delivery drivers were also praised for their helpfulness and willingness to assist with unpacking and checking the products.
Minor Issues
The only minor issue mentioned was the attitude of one delivery driver, which fell short of the company's otherwise excellent customer service standards.
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