We care about every individual, every moment, every day.
At Acorn Care Homes, we pride ourselves on providing a warm, welcoming atmosphere and expert individualised care to our residents. Our two care homes, Acorn Lodge and Acorn House, are situated in the picturesque town of Kenley, Surrey, overlooking the beautiful North Downs. Our dedicated team of care professionals work tirelessly to ensure that our residents receive the highest level of care and support, tailored to their unique needs and preferences.
Our Services
We offer a comprehensive range of services, including dementia care, palliative care, respite care, and physical disabilities care. Our experienced team provides 24-hour access to a doctor, as well as visiting dentists, opticians, and clergy. Our residents can also enjoy a range of social and entertainment activities, including hairdressing and chiropody services.
Our Approach
At Acorn Care Homes, we believe in empowering our residents to exercise their right to choice in all aspects of their lives. We encourage our residents to take control of their daily routine, from deciding when and where they eat to participating in activities that bring them joy. Our staff are dedicated to providing a high level of care and support, while also respecting the individuality and autonomy of each resident.
Our Team
Our team is led by experienced and qualified managers, who are dedicated to ensuring that our residents receive the highest level of care and support. Our care assistants are carefully selected and trained to provide compassionate and personalised care, and we maintain a high staff-to-resident ratio to ensure that each resident receives the attention and care they deserve.
Our Values
At Acorn Care Homes, we are committed to providing a warm, welcoming, and supportive environment that enables our residents to live life to the fullest. We believe in promoting independence, dignity, and individuality, while also providing a high level of care and support. Our values are rooted in compassion, respect, and empathy, and we strive to make a positive difference in the lives of our residents and their families.
Exceptional Care and Service
Acorn House Residential apartments/home has received glowing reviews from satisfied families and residents, praising the exceptional care and service provided by the staff.
Friendly and Professional Staff
The staff at Acorn House have been consistently praised for their friendly, helpful, and professional demeanor. Reviewers have noted that the staff go above and beyond to ensure the comfort and well-being of residents, often going out of their way to provide a tailored and personalized service.
Welcoming Atmosphere
The atmosphere at Acorn House has been described as calm, quiet, and peaceful, providing a sense of tranquility and reassurance for residents and their families. The home has been praised for its ability to create a homely and comforting environment, making residents feel valued and respected.
Cultural Sensitivity
Acorn House has demonstrated a deep understanding and appreciation of the cultural diversity of its residents, with staff members making an effort to communicate with non-English speaking residents in their native language.
Hygiene and Safety
During the pandemic, Acorn House has been recognized for its exceptional hygiene and safety protocols, prioritizing the health and wellbeing of its residents above all else.
Room for Improvement
However, one reviewer raised concerns about the attitude and behavior of some carers, citing a lack of respect and compassion towards residents. This reviewer also expressed dissatisfaction with the quality of food provided to residents.
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