At Castle Donington Surgery, we are committed to providing high-quality healthcare services to our patients in a friendly and welcoming environment. Our experienced and dedicated team of healthcare professionals are passionate about delivering exceptional care and promoting the health and wellbeing of our community.
Our Services
We offer a wide range of services to cater to the diverse needs of our patients. From routine health checks and vaccinations to chronic disease management and specialist care, our team is dedicated to providing comprehensive and personalized care. We also offer a range of lifestyle and wellbeing services, including health and wellbeing workshops, exercise therapy, and nutrition and wellness advice.
Sustainability and Environmental Impact
At Castle Donington Surgery, we understand the importance of sustainability and reducing our environmental impact. We are committed to reducing our carbon footprint and promoting eco-friendly practices within our practice. Some of the steps we have taken to reduce our environmental impact include:
- Recycling our paper, glass, plastics, and plastic wrapping
- Composting our food waste, tea, and coffee
- Reducing our paper use and reusing scrap paper
- Using email and text communication where possible to reduce paper and the need for postage
- Continuing to offer telephone consultations to patients who want them to reduce the need for travel to the surgery
- Reviewing our asthma and COPD patients to make sure they are on the best treatment
Policies and Initiatives
We also have various policies and initiatives in place to promote sustainability and reduce our environmental impact. For example, we have implemented an asthma and COPD policy to reduce the use of inhalers that contain powerful greenhouse gases. We encourage our patients to recycle their inhalers and participate in our inhaler recycling scheme.
Patient Involvement
We believe that patient involvement is crucial in promoting sustainable healthcare practices. We encourage our patients to get involved in our initiatives and share their suggestions on how we can improve our sustainability. We also offer various patient engagement opportunities, such as our patient participation group and newsletters.
Join the Practice
If you are looking for a GP practice that shares your values and commitment to sustainability, we invite you to join our practice. We are proud to be part of the East Midlands Greener Practice group, which aims to reduce the carbon footprint of general practices across the region.
Contact Us
For more information about our services and sustainability initiatives, please do not hesitate to contact us. We are always happy to hear from you and provide any necessary assistance.
Patient Satisfaction
The reviews highlight significant dissatisfaction among patients with their experience at Castle Donington GP Surgery. Despite some positive feedback, the majority of reviews express frustration and disappointment with various aspects of the service.
Communication and Appointments
Many patients complain about difficulty in booking appointments, with some experiencing busy phone lines, long wait times, and cancellation of booked appointments. The rules and restrictions in place after the COVID-19 pandemic are perceived as overly stringent, with some patients feeling that other surgeries have relaxed their policies.
Reception Staff
Reception staff are a major point of contention, with many patients describing them as rude, unhelpful, and unprofessional. Some patients feel that they are not listened to, and that the staff do not show empathy or understanding.
Doctor and Nurse Quality
While some patients appreciate the quality of care provided by the doctors and nurses, others have mixed experiences. Some doctors are described as "lovely, " but others are perceived as "bullish" and lacking compassion.
Parking and Location
Parking and location are also criticized, with some patients finding it difficult to access the surgery due to limited parking options.
Positive Feedback
Despite the numerous criticisms, some patients do express gratitude for the surgery's staff and services, highlighting the kindness and helpfulness of the reception team and the care provided by some doctors.
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