Delivering compassionate and respectful care to our patients
At Whitemoor Medical Centre, we are committed to providing high-quality healthcare services to our patients in Belper, Derbyshire. Our dedicated team of healthcare professionals is passionate about delivering patient-centred care that is tailored to individual needs. We believe in fostering a culture of trust, respect, and empathy, and strive to create a welcoming and inclusive environment for all our patients.
Our Services
We offer a comprehensive range of healthcare services, including routine check-ups, vaccinations, health screenings, and management of chronic conditions. Our skilled doctors, nurses, and administrative staff work together to provide seamless care that is responsive to the unique needs of each patient. We also offer a range of clinics and services, including blood tests, minor injuries, and NHS community pharmacist consultation services.
In addition to our core healthcare services, we also provide a range of support services to help our patients manage their health and wellbeing. These include health information and advice, prescription services, and referrals to specialist services. We are committed to providing accessible and inclusive care, and offer home visits for patients who are unable to attend the surgery.
Our Values
At Whitemoor Medical Centre, we are driven by a strong set of values that shape our approach to care. We believe in putting our patients first, and strive to deliver compassionate, empathetic, and respectful care that is tailored to individual needs. We are committed to continuous improvement, and work hard to stay up-to-date with the latest medical research and best practices. We also value teamwork, and collaborate with other healthcare professionals to provide seamless care that is responsive to the unique needs of each patient.
Our History
Whitemoor Medical Centre has a long history of providing high-quality healthcare services to the people of Belper and surrounding areas. Over the years, we have built a reputation for excellence, and are proud to be part of the local community. We are committed to continuing to provide high-quality care that meets the changing needs of our patients, and look forward to serving the community for many years to come.
Practice Overall
Whitemoor Medical Centre has received varied reviews from patients, with some expressing satisfaction and others expressing disappointment and frustration with the practice. Some reviewers have praised the doctors' warm and polite demeanor, while others have criticized the practice for being disorganized and unresponsive.
Consistency and Communication
Several reviewers have mentioned difficulties in getting through to reception for appointments, with some describing the process as lengthy and frustrating. Others have reported issues with updating personal details, including incorrect information being stored on record. This has led to concerns about the practice's attention to administrative detail and commitment to patient care.
Doctor-Patient Interaction
Reviews suggest that some doctors are knowledgeable and articulate, while others may not be sufficiently engaged with patients' concerns. Some reviewers have reported feeling belittled or dismissed by healthcare staff, which has led to further distress and dissatisfaction.
Negative Experiences
Multiple reviewers have described poor experiences with Whitemoor Medical Centre, citing issues with appointment availability, inaccurate prescriptions, and inadequate communication. Some have reported feeling disrespected or ignored by staff, which has eroded trust in the practice.
Positive Experiences
A minority of reviewers have praised Whitemoor Medical Centre for providing efficient and satisfactory care. One reviewer highlighted the effectiveness of the e-consultation service, while another commended the practice nurses for their helpfulness and knowledge.
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