The Park Medical Practice embodies a team of dedicated healthcare professionals, offering a comprehensive range of services to meet your health and wellbeing needs. We operate from four convenient locations across Derby, providing accessible and personalized care to our patients.
1. Routine & Urgent Appointments
Whether you require regular health checks, vaccinations, or urgent medical attention, our dedicated team can assist you. We offer flexible appointment scheduling and prioritize urgent cases.
2. E-consultations
Our online consultation platform, eConsult, allows you to connect with a healthcare professional for non-clinical and limited clinical requests. This convenient service enables you to obtain medical advice, request fit notes, medication reviews and more - all from the comfort of your home.
3. Chronic Disease Management
We understand the importance of managing chronic conditions effectively. Our healthcare professionals can provide ongoing support and guidance on managing conditions such as asthma, diabetes, heart disease, and more.
4. Health Promotion & Wellbeing
We believe in empowering our patients to take charge of their health. We offer various initiatives and resources to promote your physical and mental wellbeing, including health screenings, vaccinations, and educational workshops.
5. Children's Health
Our dedicated team of pediatricians offers comprehensive care for children from infancy through adolescence. We provide vaccinations, routine health checks, and address any concerns you may have about your child's health and development.
6. Online Services
For your added convenience, we offer secure online services such as:
- Prescription ordering through SystOnline
- Accessing your medical records through the NHS App
- Managing appointments through eConsult
7. Additional Services
We also offer various additional services, including:
- Travel vaccinations
- Minor surgery procedures
- Sexual health advice
- Urgent care services
Our commitment
At The Park Medical Practice, we pride ourselves on providing compassionate, patient-centered care. We are dedicated to building strong relationships with our patients and working collaboratively to achieve the best possible health outcomes.
Poor Experience with Receptionists and Phone System
The majority of reviewers expressed frustration with the receptionists and phone system at this doctors' surgery. Many reviewers reported rude, unhelpful, and patronizing receptionists, with some even reducing patients to tears. The phone system was also heavily criticized, with long wait times, disconnections, and automated messages that led to nowhere.
Difficulty with Booking Appointments
Reviewers struggled to book appointments, with some waiting weeks or even months for a response. The online booking system was deemed ineffective, with many reviewers reporting that appointments were only available weeks in advance or not at all.
Negative Feedback on Practice Management
Several reviewers criticized the practice's management, suggesting that it was poorly run and in need of a overhaul. Some reviewers recommended taking away the power of the receptionists and implementing an online booking system that actually works.
Positive Experiences with Doctors
A few reviewers praised the doctors at the surgery, stating that they were good and provided attentive service. However, these positive comments were largely overshadowed by the negative feedback on the practice's management and receptionists.
Common Themes
The common themes throughout these reviews are:
- Rudeness and unhelpfulness of receptionists
- Difficulty booking appointments and poor phone system
- Poor practice management
- Long wait times and disconnections on the phone
- Frustration and disappointment with the overall experience
Be the first to review Dr Y Lim.
Write a Review
