Expert property management, exceptional customer service
At FirstPort, we are the UK's leading residential property management company, dedicated to providing exceptional service to our customers across England, Wales, and Scotland. With a long history of delivering high-quality property management services, we take pride in our ability to provide a personalized approach to each development we manage.
Our Services
We offer a comprehensive range of property management services designed to meet the unique needs of our clients. Our expert team works closely with developers, investors, freeholders, and Right to Manage and Resident Management Companies to provide bespoke solutions that meet their specific requirements.
Our services include property management, block management, estate management, and factor services, as well as other specialist services such as lease administration, accounting, and financial management. We also provide a range of additional services, including maintenance, repairs, and refurbishment, as well as minor works and major projects.
Our Approach
At FirstPort, we believe in building strong relationships with our clients and residents, and we strive to provide exceptional customer service at every touchpoint. Our experienced team is dedicated to delivering high-quality services that meet the unique needs of each development, and we take pride in our ability to respond promptly to the needs of our clients and residents.
Our Experience
With years of experience in the property management industry, we have developed a deep understanding of the complex needs of residential developments. Our team has the expertise and knowledge to provide innovative solutions that meet the changing needs of our clients and residents. We are committed to continually improving our services and staying at the forefront of industry best practices.
Overwhelmingly Negative Reviews
Unprofessionalism and Incompetence
Reviews consistently highlight FirstPort's unprofessional and incompetent behavior, with many labeling them as the "worst management company ever." Authors criticize the company's inability to respond to emails, fix simple issues, and provide basic services. The company's communication skills are described as "0/10," and their professionalism rates as "0/10."
False Billing and Invoices
Multiple reviewers express frustration with false billing, fake invoices, and excessive charges. Many have experienced incorrect bills, multiple letters demanding different amounts, and inconsistent billing practices. Some have even taken the company to court and won.
Poor Customer Service
Complaints about poor customer service are rampant, with reviewers describing experiences of being on hold for extended periods, receiving inadequate responses, and dealing with rude operators. Some claim to have been treated poorly by specific employees, while others express frustration with the lack of accountability within the company.
Lack of Accountability
Reviewers criticize FirstPort for their lack of accountability, citing instances of work not being done despite promises made, and the company's refusal to take responsibility for their mistakes.
Inflated Charges and Unjustified Expenses
Many reviewers complain about unjustified expenses, overcharging, and inflated service charges. Some have seen significant increases in costs without corresponding improvements in services.
Avoidance and Negligence
Reviewers advise against using FirstPort, citing their lack of professionalism, unresponsiveness, and incompetence. Many express frustration with the company's failure to address issues, leading to unnecessary stress and financial losses.
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