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Walsall Bereavement Support Service is a local charity that provides specialized bereavement support to Walsall residents of any age who have been bereaved. Our services are entirely free of charge, and we are proud to support individuals regardless of their relationship to the deceased, the cause of death, or the time that has passed since the loss.
Our passionate team of volunteers is trained to understand bereavement issues and offer compassionate support. We strive to create a safe, quiet, and peaceful environment where you can come to terms with your feelings and the circumstances surrounding your loss. Our facilities are located in Walsall town centre, near the bus station, making us easily accessible to those in need.
Our Services
We offer two primary services at WBSS: Let's Talk Adult Bereavement Support Service and THE SWING Children and Young People's Bereavement Service.
Let's Talk Adult Bereavement Support Service
Our Let's Talk service provides free support to adults within the Walsall Borough, including those who have been bereaved by suicide. This service includes a confidential helpline and email support. Our trained volunteers are here to listen and offer guidance, helping you navigate the challenging emotions and practical issues that often arise following a loss.
- Helpline: 01922 724841
- Email: admin@wbss.org.uk
THE SWING Children and Young People's Bereavement Service
For bereaved children, young people, and their families living in the Walsall borough, we offer THE SWING service. This support includes a confidential helpline and email, as well as children's counselling services. Our dedicated team is committed to helping young people understand and express their feelings in a safe and supportive environment.
- Helpline: 01922 645035
- Email: children@wbss.org.uk
Children's Counselling Services
Our children's counselling services are designed to cater to the unique needs of grieving children. We provide age-appropriate support, helping young people process their emotions and develop coping strategies.
Accessing Our Services
Our facilities are open Monday through Friday, from 10:00 to 17:00. If you call us outside of these hours, you can leave a message with your contact details on our answering facility, and we will call you back when the office reopens. You can also reach us by email, and our team will get back to you as soon as possible.
Other Support Services
In addition to our bereavement support services, we also offer other forms of assistance for those in need. These include:
- Guidance on understanding grief
- Information on how to help a bereaved person or child
- Suggestions for remembering loved ones
- Assistance in finding support for financial and practical matters
- Resources for social and activity groups
Supporting WBSS
As a charity, WBSS depends entirely on voluntary donations. We must raise over 100,000 each year to maintain our services, and we rely on the generosity of our supporters to ensure we can continue to help those in need. If you would like to donate or fundraise on our behalf, please visit our JustGiving page.
Counselling Service Reviews
Positive Experience with Counsellors
The majority of reviewers had a positive experience with the counselling service, particularly with counsellors like Dee. They appreciated the help and support received in processing their grief. One reviewer mentioned feeling heard and understood, which led to a weight being lifted off their shoulders.
Staff and Counsellors
The staff and counsellors were described as "amazing" and "compassionate". Reviewers praised their personalised service, highlighting Dee's exceptional understanding and support.
Negative Experience with Management
On the other hand, one reviewer had a negative experience with the service's management. They felt discriminated against and judged, which led to their services as a bereavement counsellor being declined.
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