Transforming Buildings, Enhancing Lives
Who We Are
We are a team of dedicated healthcare professionals committed to delivering high-quality, personalized healthcare services to the residents of Harrow and surrounding areas. Our experienced and compassionate doctors, nurses, and support staff work together to provide comprehensive medical care for all ages and healthcare needs.
Our Vision
Our vision is to empower our patients to take charge of their health and achieve optimal well-being. We strive to create a welcoming and supportive environment where patients can feel comfortable and receive tailored care.
Our Services
We offer a wide range of services to meet your needs, including:
General Practice
- Routine consultations and chronic disease management
- Immunisations and vaccinations
- Minor injury and illness treatment
- Medication prescribing and management
- Health promotion and prevention
Additional Services
- Antenatal and postnatal care
- Cancer screening
- Children's health
- Sexual health and contraception
- Travel vaccinations
Quality Care and Patient Centricity
At the heart of our practice lies our commitment to providing quality care and ensuring a positive patient experience. We prioritize:
- Patient-centered care: We listen attentively to your concerns and work collaboratively with you to develop personalized treatment plans.
- Accessibility: We strive to make healthcare accessible to everyone and offer online services for convenient appointments and information access.
- Transparency: We provide clear and concise information about our services and fees.
- Compassion: We treat every patient with respect and understanding.
Our Team
Our team comprises highly skilled and dedicated healthcare professionals with extensive experience and a genuine passion for delivering exceptional care.
Working With Us
We believe in teamwork and open communication. Our skilled team works collaboratively to ensure comprehensive healthcare and provide you with the best possible outcomes.
Staff and Doctors
The reviews highlight the mixed experiences patients have had with the staff and doctors at the surgery. While some patients have had positive interactions, others have been dissatisfied.
Communication
Communication issues have been a recurring problem for some patients. There have been complaints about the difficulty in speaking with a doctor, with some patients being left waiting for extended periods of time or being unable to get their queries answered.
Receptionists
Some patients have praised the receptionists for being kind and helpful, while others have reported negative experiences. Some receptionists have been described as rude and unhelpful, with one patient going so far as to say that they would not recommend the surgery due to the poor service.
Doctors
The doctors at the surgery have received mixed reviews. Some patients have praised their doctors for being caring and knowledgeable, while others have reported negative experiences. One doctor has been singled out for particular praise, with patients describing her as "very kind and caring" and "extremely knowledgeable".
Waiting Times
Waiting times have been an issue for some patients, with one patient reporting a long wait to speak with a doctor and another patient complaining about the difficulty in getting an appointment.
Overall Experience
Overall, the reviews suggest that the surgery has both strengths and weaknesses. Some patients have had positive experiences, while others have been dissatisfied. The surgery seems to be working to improve its services, with some patients praising the online booking system and the helpful receptionists.
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