Business Details
37 Years
experience
Emergency
services
Your Trusted Partner for IT Solutions in East Anglia
Established in 1989, CSSCloud has grown into a leading technology provider serving over 350 organisations across Norfolk and Suffolk. Our senior management team brings 120+ years of combined commercial IT experience, delivering tailored strategies for businesses ranging from startups to established enterprises. As a Microsoft Gold Partner with Cyber Essentials Plus and ISO 9001 accreditations, we combine technical expertise with a client-first approach, maintaining a 99% customer retention rate.Our 24/7 support resolves 19,500+ tickets annually, ensuring uninterrupted operations through proactive monitoring and rapid incident response. In December 2024, we joined Xperience to expand our solution portfolio while maintaining our regional focus on East Anglia. Our values of flexibility, integrity, and approachability guide every interaction, supported by a dedicated team ready to deliver quick responses from our Great Yarmouth and Norwich offices.
Services
Cyber Security
IT Support
Business Connectivity
Managed Printing
Microsoft 365 Solutions
Details
- Year established: 1989
Highlights and features
- 350+ clients served across East Anglia with tailored IT solutions
- 19,500+ support tickets resolved annually by certified professionals
- 24/7 emergency response and proactive system monitoring
- Microsoft Gold Partner with Cyber Essentials Plus certification
- Regional offices ensuring rapid local response times
Associations and certifications
- Cyber Essentials Plus
- ISO 9001
What people say
Fast response times
Expert technical knowledge
24/7 availability
Tailored solutions
Proactive maintenance
Services
Cyber Security
Our cyber security solutions protect businesses from evolving threats through real-time monitoring, vulnerability assessments, and proactive patches. We implement advanced endpoint protection and simulated phishing campaigns to safeguard data and systems. Tailored strategies ensure businesses maintain compliance with regulations like GDPR and ISO 27001 while minimising breach risks.
IT Support
24/7 IT support services maintain business continuity through proactive monitoring, hardware maintenance, and rapid incident resolution. Our team manages Microsoft 365 environments, on-premise infrastructure, and cloud migrations. With 19,500+ annual tickets resolved, we ensure minimal downtime for SMEs and enterprises across multiple sectors including healthcare and education.
Business Connectivity
High-speed connectivity solutions include fibre broadband, leased lines, and wireless links for reliable network performance. We implement SD-WAN and MPLS technologies to optimise traffic between multi-site operations. Backup 4G/5G connections ensure continuity in rural locations while structured cabling supports robust internal network infrastructure.
Managed Printing
Cost-effective managed printing services reduce operational costs through document management systems and print infrastructure optimisation. Our solutions include secure print release, usage tracking, and sustainability initiatives. Businesses benefit from reduced waste and improved efficiency while maintaining compliance with data protection requirements.
Web & Marketing
Full-service digital solutions combine web design, branding, and multi-channel marketing strategies. We create responsive websites, develop brand identities, and implement SEO/social media campaigns. Print design services ensure consistent branding across physical and digital platforms, supporting local and national businesses in enhancing their market presence.
People
Kevin Miller
Engineering Director
With extensive technical expertise, Kevin leads engineering operations ensuring delivery of high-quality IT solutions across client projects.
Peter Green
Commercial Director
Peter oversees commercial strategy and business development, driving growth while maintaining client satisfaction standards.
James Paterson
Business Development Director
James focuses on expanding client relationships and identifying new opportunities for technology solutions in regional markets.
Simon Woodhall
Technical Director
Simon leads technical innovation and service development, ensuring cutting-edge solutions align with evolving client needs.
Glenn Woollard
3rd Line Engineer
Glenn provides advanced technical support for complex infrastructure and cybersecurity challenges across enterprise clients.
Questions
What are your standard support hours?
Our office hours run Monday to Friday from 8:00 AM to 5:30 PM, with 24/7 emergency support available.
How quickly will I receive a response?
Most queries receive a response within one business day, with urgent technical issues prioritised immediately.
Do you support all IT-related queries?
We cover comprehensive IT services including cybersecurity, network infrastructure, cloud solutions, and hardware support.
Can I schedule a consultation?
Yes, contact us by phone or email to arrange a consultation at your convenience.
What details should I include when raising a ticket?
Please provide contact details, issue description, error messages, and screenshots to help us resolve your problem efficiently.
