Business Details
38 Years
experience
Emergency
services
Residential Care Home in Poulton-Le-Fylde
Primrose Bank has been providing exceptional residential, respite, and day care services since February 1988. As a family-run business, we prioritise the wellbeing, safety, and happiness of our residents, offering a homely environment where privacy and dignity are respected. Our person-centred approach ensures care plans are tailored to individual needs, supported by a dedicated team trained to NVQ Level 2 or higher.We maintain high standards through regular training and hold an 'Outstanding' CQC rating for our caring approach. Our award-winning kitchen delivers nutritious, locally sourced meals, while our activity programme promotes physical and mental wellbeing. With generations of experience, we combine tradition with innovation to support residents in living fulfilling lives.
Services
Residential Care
Respite Care
Senior Day Care
Award-Winning Catering
Activities & Wellbeing
Details
- Year established: 1988
Highlights and features
- Family-run with over 35 years of experience in senior care
- CQC-rated 'Outstanding' for compassionate, person-centred care
- Award-winning catering meeting dietary and cultural requirements
- Comprehensive activities programme promoting physical and mental wellbeing
- 24/7 support from NVQ-trained care professionals
Associations and certifications
- Care Quality Commission (CQC)
What people say
Outstanding caring approach
Award-winning cuisine
Engaging activities
Homely atmosphere
Dedicated staff
Services
Residential Care
Our residential care provides long-term support for seniors unable to live independently. Residents receive tailored care plans, assistance with daily activities, and access to communal facilities. The service prioritises dignity, choice, and social engagement in a secure, homely environment.
Respite Care
Respite care offers temporary stays for caregivers needing breaks or individuals recovering from hospital. It provides peace of mind through 24/7 support, personalised care, and a chance to experience our facilities before committing to long-term residency.
Senior Day Care
Senior Day Care combats social isolation through structured activities, meals, and companionship. Participants enjoy tailored programmes, assisted bathing, and access to facilities while maintaining independence. Sessions run half or full days with flexible booking options.
Award-Winning Catering
Our award-winning kitchen delivers chef-prepared meals using local ingredients. Dietary needs, including dysphagia and allergen-free options, are expertly managed. Regular themed dining events and hydration stations ensure nutrition is prioritised through enjoyable mealtimes.
Activities & Wellbeing
Daily activities include exercise classes, creative workshops, and intergenerational projects. The programme enhances mental and physical health through music, gardening, and community engagement, tailored to residents' interests and life histories.
People
Rachel Dutton
Registered Manager
Rachel has managed Primrose Bank since 2017, following a nursing career at Blackpool Victoria Hospital. Raised at the care home since 1988, she champions person-centred care and family involvement, ensuring continuity of the home's values.
Jackie Moore
Director
Co-founder Jackie Moore established Primrose Bank in 1988, pioneering its family-run ethos. Though less involved operationally, she remains a guiding influence in maintaining the home's commitment to dignity and high care standards.
Elle Abbas
Director
Elle Abbas co-founded Primrose Bank with Jackie Moore, shaping its early development. Her legacy continues through the family's management team, upholding the home's original vision of compassionate, homely care.
Jenny
Management Team
Jenny, daughter of Jackie Moore, plays a key role in Primrose Bank's management. Following family tradition, she contributes to operational leadership, ensuring continuity in care quality and family values.
Nick
Management Team
Nick, Rachel Dutton's husband, supports Primrose Bank's management team. His involvement reflects the home's family-centric approach, combining professional expertise with personal commitment to resident wellbeing.
Questions
What types of care do you offer?
We provide residential care for long-term stays, respite care for short-term needs, and senior day care for daytime support, all tailored to individual requirements.
Is there 24-hour nursing care available?
Our care team is available 24/7, but we do not offer specialist 24-hour nursing care. Residents receive regular support and emergency assistance as needed.
How are meals provided?
Three freshly prepared meals daily are included, with snacks available throughout the day. Our award-winning kitchen accommodates dietary needs, allergies, and cultural preferences.
Can I visit before moving in?
Yes, we offer free half-day taster sessions for senior day care and encourage prospective residents to visit and experience our facilities beforehand.
Do you accept pets?
While pets are not permitted to reside with us, we welcome visiting pets and have community areas where residents can enjoy time with their animals during visits.
