Empowering Your Health, Enhancing Your Wellbeing
Dormers Wells Medical Centre is a trusted family doctor's surgery serving the Ealing community for over 50 years. We pride ourselves on providing prompt, compassionate and comprehensive healthcare to patients of all ages.
Our Mission
Our mission is to work in partnership with our patients to maintain and improve their physical and mental health. We are committed to delivering a high quality healthcare experience through:
- Prompt care: We prioritize urgent requests and ensure timely access to healthcare.
- Personalized attention: We take the time to understand each patient's unique needs and concerns.
- Shared decision making: We involve patients in discussions and treatment plans whenever possible.
- Patient-centered care: We are dedicated to providing compassionate and respectful care, regardless of a patient's background or circumstances.
Our Services
We offer a comprehensive range of services to meet the diverse healthcare needs of our patients. These include:
General Health
- Routine consultations
- Acute care management
- Chronic disease management
- Health screenings and vaccinations
- Travel health advice
Specific Services
- Antinatal care
- Child health clinics
- Cancer screening and management
- Minor surgery
- Palliative care
Community Outreach
- Health promotion and education
- Chronic disease management programs
- Recruitment of local health professionals
Partnership and Collaboration
We work closely with other healthcare services in the Ealing area to provide our patients with the best possible care. This includes partnerships with:
- Local pharmacies
- Community health centers
- Specialist referral services
- Hospitals
Looking for Quality Healthcare in Ealing?
If you are seeking a compassionate and patient-centered healthcare experience, look no further than Dormers Wells Medical Centre. To make an appointment or to learn more about our services, please contact us or visit our website.
Poor Service and Lack of Professionalism
Several reviewers have expressed their disappointment and frustration with the service provided by Dormers Wells Medical Centre. Many have reported difficulty in booking appointments, with some stating that staff are uncooperative, rude, and unprofessional. The centre's phone system has been criticized for being outdated and inefficient, with some patients being told to call at 8am only to be met with busy tones. Appointments are often canceled or delayed, and some patients have reported being ignored or dismissed by staff.
Lack of Care and Attention to Patients
Several reviewers have highlighted concerns about the lack of care and attention given to patients. Some have reported being treated as if they are an inconvenience, with doctors not taking the time to listen to their concerns or provide proper treatment. Appointments are often rushed, and patients have reported being given generic advice or prescriptions without proper explanation.
Racial Discrimination and Inequality
A few reviewers have reported experiencing racial discrimination and inequality at the centre. One reviewer stated that the staff is old and miserable, and another reviewer reported that their cousin was not given proper treatment due to their ethnicity.
Exceptional Care from Dr. Brar
Only one reviewer, Foued Makhloufi, has reported a positive experience at the centre. He praised Dr. Brar for his expertise and concern for patients, stating that the centre provides excellent care.
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